GLACIELA JAGNA

• Identifies and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Coordinates innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Develops and implemented favorable pricing structures balancing firm objectives against customer targets.
• Develops new business by networking with prospects and valuable customers.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Perform research to uncover potential target areas, markets and industries.
• Reach out to potential customers via telephone, email and in-person inquiries.
• Collaboration with sales and logistics departments to support business objectives and client acquisition.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Research and identify opportunities for account growth, account penetration and market expansion.
• Research new products and services to drive revenue and support short-and long-term business.
• Collaborate with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Consult with product development teams to enhance products based on customer interest data.
• Establish relationships with key decision-makers within customer's organization to promote growth and retention.
• Capitalize on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Conducts weekly meeting with Sales Team to discuss business opportunities and strategies and alleviate issues.
• Keep detailed record of project pipelines and customer information in CRM software, updating database regularly to maintain top-noth service

• Designed and implemented a strategic sales plan that expands company’s customer base and ensure it’s strong presence .
• Identified emerging markets and market shifts while being fully aware of new products and competition status .
• Built and promoted strong, long-lasting Customer and Supplier relationships by partnering with them and understanding their needs .
• Presented sales, revenue and expenses reports and realistic forecasts to the management team.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Deepened sales channels by leveraging partnerships and growing territory with Local Distributors.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Generated monthly sales report to help the Country Manager make effective decisions and sales plans.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Drove business growth and leveraged boost to control production costs and increase profit margins.
• Expanded territories through customized mentoring, streamlined operations and personalized business relationships.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Researched new products and services to drive revenue and support short- and long-term strategies.
• Forecasted revenues/margin and set successful policies to achieve sales objectives and related metrics within timeframe.
• Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
• Kept detailed records of sales and customer information in CRM software, updating database regularly.

Marketing, Research and Development:
●Accountable for the current/assigned accounts and identifying and opening new potential accounts
●Identified and acquired potential new accounts by studying their current business , evaluating their needs and analyzed the opportunities.
●Secured market statistics data,check the market trends and buying behavior.
●Proposed pricing and payment term strategies and negotiate contracts with current/assigned accounts that maximize topline and bottom-line sales.
●Monitored and reported developments in the industry, competitors, customers and regulatory environment
● Support and report to the Deputy General Manager and Regional Team Leaders in the issues of planning, budgeting, sales & marketing .

Supply Chain:
●Provided logistic services to Customers.
●Coordinated the flow of shipments into the Country and within the territory.
●Kept production flowing smoothly with the needed materials. This ensures a steady supply of products to Customers.
●Created and maintained an inventory schedule by watching trends and customer demand.
●Assessed, evaluate and qualify all Brokers,Truckers and other Service Provider.
●Handled and report non-conformances issues in the areas of quality issues, product complaint, return to vendor issues, product recall, quantity and price discrepancy.
●Complete awareness on all rules and regulations of Domestic and Inernational Trade, Bureau of Customs, PEZA and other related government agencies.

Sales:
●Built constant communications to all Customers and Suppliers
●Conducted plant visit/tour in order to understand the process and application of each material.
●Familiarization of all Customers finished product as well as final Customers or End Users.
●Booked and transmits orders from Customers. Coordinated with delivery units and ensure delivery of the product.
●Monitored the account receivables of the client and remind/collect payment thereof.
●Cross-sell and up-sell once new sales opportunities are identified within assigned accounts
●Diligently follow-up and exert to maintain or possibly increase the volume of the present business.
●Introduced new products, concepts, applications or grades to the assigned accounts
●Prepared and implements forecast and budget programs
●Prepared monthly sales activity reports and annual budget.
and R & D Innovation Departments.
●Managed account’s complaints promptly, including but not limited to solving, managing and escalating to proper channels any conflict faced by the accounts
●Creates value add solutions to Customer problems. Provide sound recommendation to their queries
●Continually check the situation of customers involving their required commodities, quantity, shipment period
and other pertinent data and relay such information to the suppliers so that the latter could submit their offers
accordingly.
●Profit and Loss analysis of the Section’s result per month, awareness on each customer profit margin.

• Maintained high performing team and served as project's advocate specifically for Cebu and Davao busines.
• Allocated work among team members and provided guidance.
• Managed risk, investigated solutions and established project recovery plans.
• Performed independent analysis and provided recommendations to overcome project obstacles.
• Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
• Closely collaborated with project members to identify and quickly address problems.
• Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Developed new accounts and effective project tactics to expand the business.

• Provided ongoing administrative and business support to all areas.
• Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
• Coordination of material transfer, forecast, inventory, and purchase orders to customers.
• Performed accuracy and promptness with the reports such as sale reports, budget, pricing scheme and material grades.
• Had complete awareness on all rules and regulations of Domestic and International Trade, BOC, PEZA and other related Government Agencies.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
• Reached out to prospective leads through cold calling, applying variety of established selling methods.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Used AS400 to maintain company database with essential account and sales information.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

• Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Streamlined the Supply Chain processes to increase daily quotas and organize employee productivity.
• Created documents recommended courses of actions to assist upper management in complex decision-making issues.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Improved productivity by increasing customer feedback and maintaining long-term business goals.
• Stayed updated on food additive trends and maintained long-term relationships with clients, resulting in increased overall sales.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.