Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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GIZA MACABINGUIL

MOONWALK, PARANAQUE CITY

Summary

With a proven track record at Teleperformance McKinley West, I excel in customer service and computer proficiency. My experience includes enhancing customer loyalty through empathetic resolution of complaints and improving data accuracy. Skilled in relationship building and payment processing, I effectively mentor new hires, demonstrating both hard and soft skills essential for success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GOLDEN STAR
Pasay, Metro Manila, Philippines
08.2024 - 11.2024
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Encoder

W.BRIDGES MANPOWER CORP.
Paranaque City, Metro Manila
06.2023 - 08.2024
  • Improved data accuracy by meticulously inputting information into the system.

Customer Service Representative

Billion Dragon
Las Pinas, Metro Manila, Philippines
02.2022 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Teleperformance McKinley West
Taguig, Metro Manila, Philippines
05.2021 - 01.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Cashier

The SM Store - Mall of Asia
Pasay, Metro Manila, Philippines
07.2019 - 05.2021
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor of Science - Secondary Education

City University of Pasay
Pasay, Metro Manila, Philippines
06-2019

Skills

  • Customer service
  • Computer proficiency
  • Relationship building
  • Payment processing

Additional Information

Licensed Professional Teacher

License No: 2003599

March 2023

Timeline

Customer Service Representative

GOLDEN STAR
08.2024 - 11.2024

Encoder

W.BRIDGES MANPOWER CORP.
06.2023 - 08.2024

Customer Service Representative

Billion Dragon
02.2022 - 05.2023

Customer Service Representative

Teleperformance McKinley West
05.2021 - 01.2022

Customer Service Cashier

The SM Store - Mall of Asia
07.2019 - 05.2021

Bachelor of Science - Secondary Education

City University of Pasay
GIZA MACABINGUIL