Summary
Overview
Work History
Education
Skills
Personal Qualifications
Personal Information
Timeline
Generic
Gistela Y. Bueno

Gistela Y. Bueno

Technical Customer Support
Marikina City

Summary

Dedicated and goal-oriented professional seeking a full-time position in a dynamic environment that offers work-life balance, career growth, increased benefits for my family and opportunities to contribute to company success through efficiency and productivity.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Sales Support Assistant

Concentrix
Quezon City
06.2022 - Current
  • Assisted in the creation of engaging sales presentations for potential clients.
  • Leveraged CRM software effectively to track client interactions and optimize follow-up efforts.
  • Expedited order processing, reducing delays and increasing overall customer satisfaction.
  • Increased sales efficiency by streamlining processes and implementing new support strategies.

Technical Customer Support Specialist

Intelassist Inc.
Quezon City
01.2022 - 06.2022
  • Company Overview: US based Appliances and Parts Sales
  • US based Appliances and Parts Sales
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.

Technical Support (Inbound Calls)

Transcom Worldwide Philippines, Inc.
Pasig City
09.2021 - 01.2022
  • US Electronics Account
  • Provided expert-level technical support, resolving complex issues quickly and effectively.
  • Streamlined helpdesk operations, providing timely technical support to endusers.
  • Provided exceptional technical support, leading to commendation from company's senior management.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Chat Support

Transcom Worldwide Philippines, Inc.
Pasig City
03.2020 - 09.2021
  • Customer Service and Billing & Sales/ Technical Support
  • UK Telco Account
  • Managed live chat support during peak hours, providing real-time assistance to customers and resolving issues quickly.
  • Resolved technical issues for customers through phone, email, and chat support channels.
  • Managed online chat support, offering timely assistance to customers during the booking process.
  • Participated in ongoing training programs to stay updated on industry trends, product updates, and emerging technologies relevant to web chat support roles.

Customer Service and Billing & Sales (IB Calls)

Transcom Worldwide Philippines, Inc.
Pasig City
02.2017 - 03.2020
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.

Education

Completed Contact Center Training NC2 -

SILLIMAN UNIVERSITY
Dumaguete City
02.2016 - 03.2016

High School Diploma -

ONG CHE TEE BACONG HIGH SCHOOL
Bacong, Negros Oriental
01.2007 - 03.2011

Skills

Handling People Flexibly

Communication Skills (listening, Verbal, Written)

Planning, Organizing and Team Work

Technical troubleshooting / Fault Investigation Management

undefined

Personal Qualifications

  • Organized, Focused problem-solver who remains calm during stressful situations.
  • Excel in dynamic with exceptional ability to work in physically demanding environments.
  • Adept in building rapport and trust with workers and co-workers.
  • Comprehensive understanding of office and administrative procedure.
  • Areas of Expertise: Coordination, Time and Task managing, Problem Solving and Service

Personal Information

  • Place of Birth: Dumaguete City
  • Date of Birth: 04/17/95
  • Marital Status: Single

Timeline

Sales Support Assistant

Concentrix
06.2022 - Current

Technical Customer Support Specialist

Intelassist Inc.
01.2022 - 06.2022

Technical Support (Inbound Calls)

Transcom Worldwide Philippines, Inc.
09.2021 - 01.2022

Chat Support

Transcom Worldwide Philippines, Inc.
03.2020 - 09.2021

Customer Service and Billing & Sales (IB Calls)

Transcom Worldwide Philippines, Inc.
02.2017 - 03.2020

Completed Contact Center Training NC2 -

SILLIMAN UNIVERSITY
02.2016 - 03.2016

High School Diploma -

ONG CHE TEE BACONG HIGH SCHOOL
01.2007 - 03.2011
Gistela Y. BuenoTechnical Customer Support