Gistela Y. Bueno
Technical Customer Support
Marikina City
Summary
Dedicated and goal-oriented professional seeking a full-time position in a dynamic environment that offers work-life balance, career growth, increased benefits for my family and opportunities to contribute to company success through efficiency and productivity.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Support Assistant
Concentrix
Quezon City
06.2022 - Current
- Assisted in the creation of engaging sales presentations for potential clients.
- Leveraged CRM software effectively to track client interactions and optimize follow-up efforts.
- Expedited order processing, reducing delays and increasing overall customer satisfaction.
- Increased sales efficiency by streamlining processes and implementing new support strategies.
Technical Customer Support Specialist
Intelassist Inc.
Quezon City
01.2022 - 06.2022
- Company Overview: US based Appliances and Parts Sales
- US based Appliances and Parts Sales
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
Technical Support (Inbound Calls)
Transcom Worldwide Philippines, Inc.
Pasig City
09.2021 - 01.2022
- US Electronics Account
- Provided expert-level technical support, resolving complex issues quickly and effectively.
- Streamlined helpdesk operations, providing timely technical support to endusers.
- Provided exceptional technical support, leading to commendation from company's senior management.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Chat Support
Transcom Worldwide Philippines, Inc.
Pasig City
03.2020 - 09.2021
- Customer Service and Billing & Sales/ Technical Support
- UK Telco Account
- Managed live chat support during peak hours, providing real-time assistance to customers and resolving issues quickly.
- Resolved technical issues for customers through phone, email, and chat support channels.
- Managed online chat support, offering timely assistance to customers during the booking process.
- Participated in ongoing training programs to stay updated on industry trends, product updates, and emerging technologies relevant to web chat support roles.
Customer Service and Billing & Sales (IB Calls)
Transcom Worldwide Philippines, Inc.
Pasig City
02.2017 - 03.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Education
Completed Contact Center Training NC2 -
SILLIMAN UNIVERSITY
Dumaguete City 02.2016 - 03.2016
High School Diploma -
ONG CHE TEE BACONG HIGH SCHOOL
Bacong, Negros Oriental 01.2007 - 03.2011
Skills
Handling People Flexibly
Communication Skills (listening, Verbal, Written)
Planning, Organizing and Team Work
Technical troubleshooting / Fault Investigation Management
undefinedPersonal Qualifications
- Organized, Focused problem-solver who remains calm during stressful situations.
- Excel in dynamic with exceptional ability to work in physically demanding environments.
- Adept in building rapport and trust with workers and co-workers.
- Comprehensive understanding of office and administrative procedure.
- Areas of Expertise: Coordination, Time and Task managing, Problem Solving and Service
Personal Information
- Place of Birth: Dumaguete City
- Date of Birth: 04/17/95
- Marital Status: Single
Timeline
Sales Support Assistant
Concentrix
06.2022 - Current
Technical Customer Support Specialist
Intelassist Inc.
01.2022 - 06.2022
Technical Support (Inbound Calls)
Transcom Worldwide Philippines, Inc.
09.2021 - 01.2022
Chat Support
Transcom Worldwide Philippines, Inc.
03.2020 - 09.2021
Customer Service and Billing & Sales (IB Calls)
Transcom Worldwide Philippines, Inc.
02.2017 - 03.2020
Completed Contact Center Training NC2 -
SILLIMAN UNIVERSITY
02.2016 - 03.2016
High School Diploma -
ONG CHE TEE BACONG HIGH SCHOOL
01.2007 - 03.2011
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