GISSELE SALIO
Quezon City, Metro Manila
Summary
Skilled in inbound and outbound customer service and proficient in Microsoft Office, I excel in high-pressure environments, as demonstrated at Equiserve. My commitment to enhancing customer satisfaction and providing compassionate patient care highlights my strong service orientation and bedside care expertise, ensuring positive outcomes and feedback from both clients and families.
Overview
14
14
years of professional experience
Work History
CUSTOMER CARE SPECIALISTS
EQUISERVE
05.2017 - Current
- Processing of inpatient and outpatient LOA.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
PRIVATE DUTY NURSE
PREFERENCE OF NURSING CARE
06.2015 - 03.2017
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Assisted patients with daily living activities, promoting dignity and independence.
- Monitored vital signs regularly to detect and address potential health concerns promptly.
PRIVATE DUTY NURSE
PHILIPPINES
01.2011 - 03.2015
- Assisted patients with daily living activities, promoting dignity and independence.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Administered medications and treatments as prescribed by physicians.
Education
Bachelor of Science - Nursing
DR. CARLOS LANTING COLLEGE
Sangandaan, Tandang Sora Ave., Quezon City04-2010
High School Diploma -
NEW ERA HIGH SCHOOL
6TH District, Tandang Sora Ave., Q.C.04-2006
No Degree -
PASONG TAMO ELEMENTRAY SCHOOL
Pasong Tamo, Tandang Sora Ave., Q.C.04-2002
Skills
- Inbound and outbound customer service
- Data entry
- Has strong customer service orientation
- Call center experience
- Amenable on shifting schedule and can work under pressure
- Bedside Care experience
- Knowledge on Microsoft Office Tools
Certification
SEMINARS/TRAININGS ATTENDED:
- Service with a Plus Training Workshop
- 2F Board Room Equicom Center, Zapote St. Makati City
- September 04, 2024
- 2023 Filipino Nursing Diaspora Day - Filipino nurses together: Strength in caring for global health
- St. Anthony's College
- May 06, 2023
- 1st UPCAAI Vascular Summit
- University of the Philippines-PGH
- March 24-25, 2023
- Leveraging Professional Development to Re-route Nurses from the Great Resignation
- St. Anthony's College
- March 18, 2023
- 39th Diabetes Philippines Annual Convention & Scientific Session
- Diabetes Philippines Inc.
- November 09, 2022
- 4th Stroke Symposium for the Healthcare Professionals
- St. Luke’s Medical Center
- October 28, 2022
- New Treatment Options in Dyslipidemia 2020 CPG for the Management of Dyslipidemia
- College of Medicine, University of the Philippines Manila
- October 19, 2022
- Updates in the Management of Epilepsy in Children
- College of Medicine, University of the Philippines Manila
- October 17, 2022
- Immediate Life Support Provider Course
- Hamad International Training Center
- Doha, Qatar
- May 10, 2016
- Basic Intravenous Therapy
- Dr. Fe Del Mundo Medical Center
- 11 Banawe St. Quezon City
- March 26-28, 2014
Timeline
CUSTOMER CARE SPECIALISTS
EQUISERVE
05.2017 - Current
PRIVATE DUTY NURSE
PREFERENCE OF NURSING CARE
06.2015 - 03.2017
PRIVATE DUTY NURSE
PHILIPPINES
01.2011 - 03.2015
Bachelor of Science - Nursing
DR. CARLOS LANTING COLLEGE
High School Diploma -
NEW ERA HIGH SCHOOL
No Degree -
PASONG TAMO ELEMENTRAY SCHOOL
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