GISELLE GALIT
2432 Legarda Street, Sampaloc, Manila
Summary
A seasoned customer service professional with a proven track record at JPMorgan Chase Bank N.A.. I excel in resolving complex customer inquiries and foster strong relationships with my exceptional communication skills and the ability to work under pressure. I also have an extensive background about Human Resource Development and excel to the work at hand.
Overview
9
9
years of professional experience
Work History
Account Specialist I
JPMorgan Chase Bank N.A. - PGSC
05.2022 - Current
- Achieved high levels of client satisfaction through timely resolution of the customers' inquiries about their mortgage account
- Completed routine and complex account updates to resolve issues about the customers' escrow account and submit work orders when necessary
- Provided walk-throughs about the customers' online mortgage account
- Do outbound calls and maintain strong relationships with customers through call follow-ups about their concerns if necessary
Customer Service Representative (PAYPAL N.A.)
EPERFORMAX
03.2019 - 05.2022
- Assisted customers with their accounts through call, chat and email.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Convergys Philippines
04.2018 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business through calls.
Customer Service Representative
Sutherland Global Services
02.2017 - 03.2018
- Assisted customers with their account through calls and managed high-stress situations effectively while resolving disputes or conflicts
Human Resources Sourcing Associate
MANPOWER OUTSOURCING SERVICES INC.
03.2016 - 12.2016
- Developed strong relationships with hiring managers to understand their unique staffing needs.
- Assisted in the development of workforce planning initiatives, aligning organizational goals with talent requirements.
- Managed end-to-end recruitment campaigns, including advertising, shortlisting, interviewing, and onboarding new hires.
Education
Bachelor of Science - HUMAN RESOURCE DEVELOPMENT MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Manila, Metro Manila, Philippines05-2016
Skills
- Ability to work under pressure and can accomplish tasks efficiently with minimum supervision
- Excellent verbal and written communication skills
- Proactive and enthusiastic all-around team player who is able to develop good working relationship at all levels
- Has good work ethics
- Passionate, goal-driven, and efficient
Accomplishments
- Q4 2024 Top 1 Bayani Awardee (JPMorgan Chase Bank)
- Q2 2024 Manila Customer Operations Elite Awardee (JPMorgan Chase Bank)
- Q2 2024 Top 2 Hall-of-Fame (JPMorgan Chase Bank)
- Q1 2024 Top 7 Hall-of-Fame (JPMorgan Chase Bank)
Timeline
Account Specialist I
JPMorgan Chase Bank N.A. - PGSC
05.2022 - Current
Customer Service Representative (PAYPAL N.A.)
EPERFORMAX
03.2019 - 05.2022
Customer Service Representative
Convergys Philippines
04.2018 - 01.2019
Customer Service Representative
Sutherland Global Services
02.2017 - 03.2018
Human Resources Sourcing Associate
MANPOWER OUTSOURCING SERVICES INC.
03.2016 - 12.2016
Bachelor of Science - HUMAN RESOURCE DEVELOPMENT MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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