Giselle Chan
Customer Service
Cebu City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Sales Representative
Apeak Philippines
Cebu City
2023.06 - 2023.09
- Developed strong rapport with customers and created positive impression of business.
Credentialing Specialist
BPO Seats
Cebu City
2023.03 - 2023.06
- Conducted primary source verifications such as background checks and board certifications.
Technical Support Representative
Foundever
Cebu City
2022.05 - 2023.03
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
Techmahindra VCustomer
Cebu City
2019.11 - 2022.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
The Sisters of Mary School Girlstown
Talisay City 2014.04 - 2019.09
DRESSMAKING NCII
Sisters of Mary Technical Education Institute-Cebu
Talisay Cebu,Cebu 2017.02 - 2018.04
Computer Systems Servicing NCII
Sisters of Mary Technical Education Institute
Talisay City, Cebu Philippines 2017.09 - 2018.10
Skills
Interpersonal communication skills
Client Service
Flexible and Adaptable
Written Communication
Excellent Communication
Multitasking Abilities
Critical Thinking
Timeline
Sales Representative
Apeak Philippines
2023.06 - 2023.09
Credentialing Specialist
BPO Seats
2023.03 - 2023.06
Technical Support Representative
Foundever
2022.05 - 2023.03
Customer Service Representative
Techmahindra VCustomer
2019.11 - 2022.04
Computer Systems Servicing NCII
Sisters of Mary Technical Education Institute
2017.09 - 2018.10
DRESSMAKING NCII
Sisters of Mary Technical Education Institute-Cebu
2017.02 - 2018.04
High School Diploma -
The Sisters of Mary School Girlstown
2014.04 - 2019.09