Giselle Chan
Customer Service
Cebu City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Sales Representative
Apeak Philippines
Cebu City
06.2023 - 09.2023
- Developed strong rapport with customers and created positive impression of business.
Credentialing Specialist
BPO Seats
Cebu City
03.2023 - 06.2023
- Conducted primary source verifications such as background checks and board certifications.
Technical Support Representative
Foundever
Cebu City
05.2022 - 03.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
Techmahindra VCustomer
Cebu City
11.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
The Sisters of Mary School Girlstown
Talisay City 04.2014 - 09.2019
DRESSMAKING NCII
Sisters of Mary Technical Education Institute-Cebu
Talisay Cebu,Cebu 02.2017 - 04.2018
Computer Systems Servicing NCII
Sisters of Mary Technical Education Institute
Talisay City, Cebu Philippines 09.2017 - 10.2018
Skills
Interpersonal communication skills
Client Service
Flexible and Adaptable
Written Communication
Excellent Communication
Multitasking Abilities
Critical Thinking
Timeline
Sales Representative
Apeak Philippines
06.2023 - 09.2023
Credentialing Specialist
BPO Seats
03.2023 - 06.2023
Technical Support Representative
Foundever
05.2022 - 03.2023
Customer Service Representative
Techmahindra VCustomer
11.2019 - 04.2022
Computer Systems Servicing NCII
Sisters of Mary Technical Education Institute
09.2017 - 10.2018
DRESSMAKING NCII
Sisters of Mary Technical Education Institute-Cebu
02.2017 - 04.2018
High School Diploma -
The Sisters of Mary School Girlstown
04.2014 - 09.2019