GIRLY ANN ESCAMOS
Bacolod City,Phillippines
Summary
Results-driven Customer Support Professional with a commitment to enhancing client relationships. Delivers technical assistance and troubleshooting to optimise user experiences. Builds rapport and trust through effective communication and problem-solving techniques.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Focus Inc.
Bacolod City, Philippines
07.2018 - 02.2026
- Listened to customers, understood their needs, and solved problems politely and professionally, ensuring timely resolutions.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Responded to customer emails, calls, and live chat regarding technical malfunctions, resolving issues remotely.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Advised clients on travel documentation requirements, including visas and passports, ensuring seamless international travel.
Chat Lead Setter
- Managed incoming chats, posted content, asked qualifying questions, provided information, and set appointments while adhering to scripts and guidelines to streamline customer interactions.
- Communicated with followers, responding to comments and queries timely in brand style and tone.
- Created and posted engaging content, and facilitated community engagement to enhance online presence and strengthen brand loyalty.
- Conducted research on social media trends and audience preferences to optimise post performance and increase engagement.
Appointment Setter
Solar Company
- An appointment setter for a solar company contacts potential customers, qualifies them for solar, and schedules appointments for solar consultants to explain the system and pricing.
- Recommended products and services fit for clients' needs.
- Created selling opportunities by reaching out to existing and prospective clients.
- Identified customer needs to deliver relevant product solutions and promotions meeting target budgets.
Education
Bachelor of Science - Tourism Management
VMA GLOBAL COLLEGE
Bacolod City, NECSkills
- Customer relationship management
- Technical assistance
- Technical troubleshooting
- Problem resolution
- Appointment scheduling
- Time management
- Effective communication
- Conflict resolution
Timeline
Customer Service Representative
Focus Inc.
07.2018 - 02.2026
Chat Lead Setter
Appointment Setter
Solar Company
Bachelor of Science - Tourism Management
VMA GLOBAL COLLEGE