Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Personal Information
References
Personal Information
References
Generic
GIRLY CALAYO

GIRLY CALAYO

Supervisor
Manila ,1358 San Antonio Street Paco

Summary

Reliable Store Supervisor with 8 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Store Supervisor

Watson's Personal Care Phil's Inc
1 2023 - Current
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Conducted inventory analysis to determine optimal stock levels.
  • Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions and assisted customers in selection and checkout.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.

Supervisor

JOB PLACEMENT RESOURCES SERVICE'S COOPERATIVE (Assign in MINISTOP CONVENIENCE STORE)
11.2012 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Achieved results by working with staff to meet established targets.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Education

Bachelor of Science - Food Technology

Camarines Sur State And Agricultural College
Sipocot, Province Of Camarines Sur, Philippines
04.2001 -

High School Diploma -

Sipocot National High School
Tara Sipocot Camarines Sur
04.2001 -

Skills

Accomplishments

  • ACHIEVING 38% INCREASE OF SALES 2016 VERSUS 2015.
  • OPERATIONAL EFFECTIVENESS & CUSTOMER ENGAGEMENT SKILLS WORKSHOP
  • SHIFT MANAGEMENT & LEADERSHIP WORKSHOP
  • SUPERVISORY ORIENTATION WORKSHOP

Timeline

Supervisor

JOB PLACEMENT RESOURCES SERVICE'S COOPERATIVE (Assign in MINISTOP CONVENIENCE STORE)
11.2012 - 09.2022

Bachelor of Science - Food Technology

Camarines Sur State And Agricultural College
04.2001 -

High School Diploma -

Sipocot National High School
04.2001 -

Store Supervisor

Watson's Personal Care Phil's Inc
1 2023 - Current

Personal Information

  • Date of Birth: 09/14/86
  • Gender: FEMALE
  • Nationality: FILIPINO
  • Marital Status: SINGLE
  • Religion: CATHOLIC

References

WRINGO K.HAMPUY - PNP, PNP, Wringo.hampuy@gmail.com, 09476745389

Personal Information

  • Date of Birth: 09/14/86
  • Gender: FEMALE
  • Nationality: FILIPINO
  • Marital Status: SINGLE
  • Religion: CATHOLIC

References

WRINGO K.HAMPUY - PNP, PNP, Wringo.hampuy@gmail.com, 09476745389

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