Years of Customer Service Representative
Hi, I’m
Girlie Mae P. Nacario
8 Years Customer Service Representative
Davao City 8000,Davao Del Sur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
Work History
Collective Solution Philippines
Roadside Assistance Agent
09.2021 - 03.2024
Job overview
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
Davao City Hall
Assistant Secretary
02.2019 - 02.2020
Job overview
- Maintained accurate records using various database software programs for easy access to vital information.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
Alorica
Customer Service Representative
06.2017 - 01.2019
Job overview
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Six Eleven Global Services
Retention Specialist
03.2016 - 04.2017
Job overview
- Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Provided detailed reports on departmental performance metrics, highlighting successes as well as opportunities for growth.
Education
University of Mindanao Gen. Douglas MacArthur Highway, Davao City
Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2001
Skills
Technical knowledge
Stress Tolerance
Data entry proficiency
Emergency Management
Strong multitasking
Calm Under Pressure
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of more than ten staff members.
Timeline
Roadside Assistance Agent
Collective Solution Philippines
09.2021 - 03.2024
Assistant Secretary
Davao City Hall
02.2019 - 02.2020
Customer Service Representative
Alorica
06.2017 - 01.2019
Retention Specialist
Six Eleven Global Services
03.2016 - 04.2017
University of Mindanao
Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2001