Girlie Cynthia Abalos
156 Purok 1 City Camp Proper Baguio City
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Fraud Analyst
Concentrix Baguio
Baguio City
01.2017 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Worked with third-party vendors to access and analyze data and systems.
- Developed and implemented procedures to detect and prevent fraud.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
Customer Service Representative
Sitel Phil
Baguio City
06.2011 - 01.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Graduate - Midwifery
Pines City Educational Center
Magsaysay Baguio City 06.1989 - 04.1991
Graduate - Secondary Education
Pines City National High School
Palma St. Baguio City 06.1985 - 03.1989
Graduate - Elementary Education
North Baguio Central School
Baguio City Skills
Effective communication
Fraud detection
Procedure review
Dispute Resolution
Types of fraud
Interpersonal Communication
Written Communication
Problem-Solving
Analytical and Critical Thinking
Attention to Detail
Organization and Time Management
Certification
Above and Beyond Champion
Timeline
Month per month top agent up to present
01-2023
Above and Beyond Champion
10-2022
Fraud Analyst
Concentrix Baguio
01.2017 - Current
Customer Service Representative
Sitel Phil
06.2011 - 01.2017
Graduate - Midwifery
Pines City Educational Center
06.1989 - 04.1991
Graduate - Secondary Education
Pines City National High School
06.1985 - 03.1989
Graduate - Elementary Education
North Baguio Central School