GIRLIE ODTOJAN
Tagum City
Summary
I am a team player and love to be a part of a team. I worked with many teams in my previous positions also. And I would like to develop new skills and enhance my skill set, moreover, I would love to be a part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. Furthermore, I would like to sum myself by saying that I'm a hardworking, conscientious, and loyal team member who is can stand up for work to a very high standard for my employer.
Overview
17
17
years of professional experience
Work History
Senior Customer Representative
OptumRx
10.2022 - 06.2025
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Customer Service Representative
Curb
10.2021 - 03.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Coordinated with dispatcher department to expedite process for urgent customer orders.
- Responded to drivers requests for products, services, and company information.
CSR
Sitel Corporation
10.2017 - 09.2021
- Returned every call or email before the end of each day, maintaining both speed and professionalism.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Verified and logged a high volume of data each day, tracking account payments, update personal information, and order details.
- Kept detailed records covering important information such as customer requests and problems, implemented resolutions, and relevant feedback.
- Explained promotions and special offers to customers.
- Updated records with all interactions and customers transactions.
CAD Engineer
Frontier Intermediary Technology Inc.
06.2017 - 10.2017
- Provided architectural design and review of space requirements to accommodate efficiency needs and functionality requirements.
- Collaborated with architects, engineers, interior designers, consultants, and construction personnel to align project requirements and progress.
- Planned layouts of structural architectural projects.
CSR
SPiCRM
09.2016 - 06.2017
- Verified and logged a high volume of data each day, tracking account payments, update personal information, and order details.
- Managed 70+ calls each day, maintaining strong control to keep duration down and performance high.
- Explained promotions and special offers to customers.
- Resolved issues based on thorough investigations of comments.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated records with all interactions and customers transactions.
Clerk
Bislig City Hall-GSO Department
07.2011 - 09.2012
- Set up new office files, organizing, classifying, and securing each record.
- Managed data entry, scanning documents, and inputting specific pieces of information to update files.
- Handled 17+ telephone calls each day, answering questions, making appointments, and collecting messages.
- Assisted with purchasing, writing up supply requests, and processing incoming shipments.
Clerk
De La Salle John Bosco College/Admin Bldg.
03.2008 - 06.2011
- Enforced visitor policies, issuing badges, logging names, and preventing unauthorized access.
- Succeeded in keeping attendance records fully updated and accurate each day.
- Completed work schedules, managed calendars, and arranged appointments.
- Delivered messages and ran errands.
- Kept office file system highly organized and quickly retrieved needed records.
- Open, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
Education
Bachelor of Science - Computer Education
Rizal Technological University
01.2019
Vocational College - Computer Secretarial
De La Salle John Bosco College
01-2007
Skills
- Critical thinking
- Customer education
- Multitasking and organization
- Decision-making
- Email etiquette
- Complaint handling
- Call center experience
References
Charmaine.Claveria@sitel.com
Team Leader
+639566390905
Sitel Philippines Corp.
Jennifer Bogtae
Optum AM
+639155506821
OptumRx
Hobbies and Interests
Reading, Watching Netflix, Cooking, Scribbling
INTERNSHIP
- Office Assistant | Jan 2007 - Apr 2007
- PICOP Resources, Bislig City
- Assist with Archive & Safekeeping requirements
- Assist with the despatch of outgoing post
- Internal/external hand deliveries
- Binding of reports and other documents
Timeline
Senior Customer Representative
OptumRx
10.2022 - 06.2025
Customer Service Representative
Curb
10.2021 - 03.2023
CSR
Sitel Corporation
10.2017 - 09.2021
CAD Engineer
Frontier Intermediary Technology Inc.
06.2017 - 10.2017
CSR
SPiCRM
09.2016 - 06.2017
Clerk
Bislig City Hall-GSO Department
07.2011 - 09.2012
Clerk
De La Salle John Bosco College/Admin Bldg.
03.2008 - 06.2011
Bachelor of Science - Computer Education
Rizal Technological University
Vocational College - Computer Secretarial
De La Salle John Bosco College
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