Girlie Belicario
Professional Teacher
Guadalupe, Cebu City
Summary
Detail-oriented ESL Online Teacher, well versed in instructional design and adult learning principles. Expert in delivering English Language lessons with success and easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility. Highly adept in writing training materials and uncovering opportunities to improve programs and outcomes. Exceptional communications and adaptability skills enabled achievement of positive outcomes.
Overview
7
7
years of professional experience
46
46
Certifications
2
2
Languages
Work History
Technical Representative
Concentrix Cebu
10.2021 - 04.2022
- Actively listen to customers to understand their issues or concerns
- Interview clients to gather information useful in providing recommendations and solutions to a technical problem
- Assist clients by walking them through the technical process
ESL Online Teacher
Linguage Inc
05.2021 - 10.2021
- Teach online English programs to adult Japanese students or junior / high school students through Skype/Zoom/Live On using the curriculum provided by the company
- Conduct evaluation tests to students by following the method provided by the company.
Junior Virtual Assistant
Upthrive VA
02.2021 - 04.2021
- Respond to emails and phone calls
- Schedule meetings
- Edit photos for social media marketing
- Manage a contact list
- Prepare customer spreadsheets and keep online records
- Organize managers' calendars
- Perform market research
- Create presentations, as assigned.
ESL Online Teacher
Linguage Inc
10.2019 - 04.2020
- Teach online English programs to adult Japanese students or junior / high school students through Skype/Zoom/Live On using the curriculum provided by the company
- Conduct evaluation tests to students by following the method provided by the company.
English Language Trainer
University of Southern Philippines-Foundation
08.2019
- Planning, preparing and delivering lessons
- Preparing teaching materials
- Helping students improve their listening, speaking, reading and writing skills via individual and group sessions
- Checking and assessing students’ work
- Organizing and running specialist courses
- Attending social events.
ESL Online Tutor
Academic Society
08.2018 - 04.2019
- Answer student questions related to the course content
- Resolve technical or connectivity issues
- Reply to student messages
- Respond to messages from peers and school administrators
- Grade student assignments and tests
- Assess student progress.
ESL Online Instructor
ECC Philippines
03.2016 - 12.2018
- Preparing lesson plans in accordance with students' learning needs
- Designing and presenting educational material
- Tailoring lessons to accommodate differences in learning style and speed
- Evaluating students' progress
Technical Support Representative
Sykes Asia
03.2015 - 01.2016
- Actively listen to customers to understand their issues or concerns
- Interview clients to gather information useful in providing recommendations and solutions to a technical problem
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Provide daily technical support services for information technology establishments
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Document and track customer issues using a ticketing system to ensure quick resolution
- Maintain the security and integrity of company database by setting access controls
- Explain highly technical details to customers using simple understandable terms
- Ensure compliance with service agreements to evade legal issues
- Guide and direct the activities of less experienced tech support personnel
- Maintain an up-to-date knowledge of company products and services
- Educate customers on the features of company products/services to minimize technical challenges
- Follow-up on customers to ensure their issues are completely resolved
- Produce periodic reports of technical support operations to company management.
Education
Bachelor of Science - Elementary Education
Asian College of Technology
Cor. Leon Kilat St. P. Del Rosario
Skills
Proficient in the followingundefined
Certification
Center for Human Research and Development Foundation Inc. May 17-20, 2019
Timeline
Technical Representative
Concentrix Cebu
10.2021 - 04.2022
ESL Online Teacher
Linguage Inc
05.2021 - 10.2021
Junior Virtual Assistant
Upthrive VA
02.2021 - 04.2021
ESL Online Teacher
Linguage Inc
10.2019 - 04.2020
English Language Trainer
University of Southern Philippines-Foundation
08.2019
ESL Online Tutor
Academic Society
08.2018 - 04.2019
ESL Online Instructor
ECC Philippines
03.2016 - 12.2018
Technical Support Representative
Sykes Asia
03.2015 - 01.2016
Bachelor of Science - Elementary Education
Asian College of Technology
Cor. Leon Kilat St. P. Del Rosario
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