GIOVANNI PAULO LAPIRA
Pasay City
Summary
"Results-driven marketing expert with a proven track record, offering a unique blend of strategic organization, infectious energy, negotiation skills, and collaborative leadership, with extensive experience driving sales growth and fostering successful partnerships."
Overview
15
15
years of professional experience
Work History
FREELANCE MODEL AMBASSADOR
07.2017 - Current
- Globe, Grab, Pepsi, Mineshine Milktea, Promil, M-Gas, Unilab, Samsung, Milo, Coke,etc.
- Representing the brand positively in a multitude of settings
- Participating in event marketing
- Building rapport with customers and vendors
- Promoting the brand via personal social media accounts
- Providing feedback and insight on new products/services
Sales Ambasador Manager
Freelance
05.2016 - Current
- Enhanced brand loyalty by developing strong customer relationships.
- Increased customer engagement through effective product demonstrations.
- Streamlined sales processes by collaborating with team members.
- Resolved customer inquiries promptly, ensuring exceptional service delivery.
- Promoted punctuality and positivity to reinforce strong work ethics.
- Trained new sales staff on product knowledge and customer interaction techniques.
Property Specialist
Federalnd FNG
01.2024 - 01.2025
- Market research to provide clients with data-driven insights.
- Needs Assessment: Identify clients' goals, requirements, and budget constraints.
- Property Identification: Locate suitable properties that meet the client's criteria.
Representative SUPPORTAMBASSADOR
AIRBNB
09.2017 - 12.2023
- LOB-Community Education
- 1099 updating US or non us Tax forms W 9, W8 W8ben W-ECI
CUSTOMER SUPPORT
ADVISOR ENTAIN-BETMGM
09.2021 - 09.2022
- SPORTSBOOK
- Handling Calls, Chats, and emails.
- Withdrawal/Deposit -Account Verification
- Promotions -Backoffice/Pay reports
Technical Support
FULL POTENTIAL (SWANN CCTV CAMERA)
02.2017 - 07.2017
- Managed support channels including voice, SMS, chat, and email.
- Ensured accurate logging of all support tickets and incidents.
- Maintained ticket quality through thorough checks for completeness and accuracy.
- Monitored incidents and dispatched tickets to appropriate resolvers promptly.
- Facilitated first-call resolutions and provided basic troubleshooting support.
- Coordinated ticket closure by confirming resolution with both resolvers and users.
Office Staff
ISLAND AIR PRODUCT CORP.
01.2017 - 02.2017
- Streamlined administrative services, enhancing overall organizational efficiency and communication.
- Coordinated documentation services, ensuring accurate information dissemination and record management.
- Maintained updated records for product purchases, supplier contacts, and invoices, improving access.
- Developed and managed trackers and reports, optimizing administrative task processes.
- Safeguarded essential documents and manuals, maintaining compliance and accessibility standards.
Customer Service Representative
STERLING GLOBAL CALL CENTER - ORTIGAS
06.2014 - 11.2014
- Attracts potential customers by answering product and service questions, and suggesting information about other products and services.
- Resolves customer complaints.
- Maintains customer records by updating account information.
Office Staff
MGS MANPOWER SERVICE
03.2013 - 08.2013
- Interacts with clients, visitors, and vendors
- Sorts and distributes incoming mail
- Arranges meetings by reserving rooms and managing refreshments.
Front of House Server
SHAKEY’S RESTAURANT
11.2011 - 01.2013
Service Crew
JOLLIBEE
04.2011 - 10.2011
Education
College Undergrad -
CITY UNIVERSITY OF PASAY
01.2011
High School - undefined
BALCARAN NATIONAL HIGH SCHOOL
01.2007
Skills
- Communications (verbal and written) 90%
- Sales Strategy 100%
- Gathering and interpreting data 100%
- Socializing 100%
- MS Office 80%
- Relationship building
- Strategic planning
- Positive and upbeat
- Direct sales
- Staff management
- Goals and performance
- Empowers high-performing sales teams
Accomplishments
- TOP SELLER
- PROMIL GOLD 4 - IMPACT AGENCY BEST BRAND AMBASSADOR 2018-2020
- WCE AGENCY MOST REQUESTED BRAND AMBASSADOR
- REGULAR MODEL
- BUY1GET1 Take away coffee Pharex (Doctors Convention)
LANGUAGES
English (Fluent)
Tsgalog
Timeline
Property Specialist
Federalnd FNG
01.2024 - 01.2025
CUSTOMER SUPPORT
ADVISOR ENTAIN-BETMGM
09.2021 - 09.2022
Representative SUPPORTAMBASSADOR
AIRBNB
09.2017 - 12.2023
FREELANCE MODEL AMBASSADOR
07.2017 - Current
Technical Support
FULL POTENTIAL (SWANN CCTV CAMERA)
02.2017 - 07.2017
Office Staff
ISLAND AIR PRODUCT CORP.
01.2017 - 02.2017
Sales Ambasador Manager
Freelance
05.2016 - Current
Customer Service Representative
STERLING GLOBAL CALL CENTER - ORTIGAS
06.2014 - 11.2014
Office Staff
MGS MANPOWER SERVICE
03.2013 - 08.2013
Front of House Server
SHAKEY’S RESTAURANT
11.2011 - 01.2013
Service Crew
JOLLIBEE
04.2011 - 10.2011
High School - undefined
BALCARAN NATIONAL HIGH SCHOOL
College Undergrad -
CITY UNIVERSITY OF PASAY
References
- NELSON, MONASTRIAL, BOARD MEMBER OF ISLAND AIR PRODUCT CORP., 0915 862 5452, ISLAND AIR PRODUCT CORP.
- JOHN MARTIN, CRUZ, MEDICAL DOCTOR, 0929 543 3583
HOBBIES & INTERESTS
Livestreaming, Public Speaking, Game Facilitating, Playing Piano, Basketball, Acting Extra/Commercial