Giovanne Villagonzalo

As an Inside Sales Associate for a real estate lead generation company, I handled prospecting, cold calling, lead qualification, and appointment setting while managing CRM systems and follow-ups to support agents in growing their client base. My performance led to a promotion as Senior Team Leader, where I trained and supervised team members, monitored metrics, and drove strategies to boost productivity and lead conversion.

As a General Virtual Assistant specializing in web development and SEO, I maintained and updated websites, optimized content, conducted keyword research, and supported both on-page and off-page SEO to improve client rankings and digital presence.

As an Executive Assistant for a California-based digital marketing company, I managed the CEO’s calendar, travel, communications, and projects, ensuring smooth operations and enabling focus on business growth and client relations.

As a Fraud Prevention Specialist for Citibank Credit Card, I monitored transactions, investigated suspicious activity, verified accounts, and resolved disputes to protect customers, minimize risk, and ensure compliance with security policies.