Giovani Glen Amabao
Lapu-Lapu City
Summary
Knowledgeable senior quality analyst with eleven years of experience in the Retirement Operations Team. Strong work history leading the team to an innovative mindset. With dedication to quality and audit to minimize risk. Talented at managing multiple tasks with excellent time management. Has strong ability to work under minimum supervision.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Quality Analyst
Manulife Data Services Inc
Lapu-Lapu City
09.2020 - Current
- Provide quality approach coaching to processing team
- Conduct bi weekly error discussion with the processing team
- Conduct skills verification exam to Genpact team and assessing their current scores
- Act as QA OIC in day shift; monitor attendance, sending volume end report, monitor WIP and handle ad hoc task from the Business Consultants
- QA representative in AWD Project NIGO initiatives and once named as "Change Champion" for this project
- Led as Payroll QA representative in Quality Management Program (QMP) conducted by different teams in MBPS such as Continuous Improvement Team, Risk and Control Governance Team and GA Sponsor Services Team
- Conduct QC process walkthrough, QC sampling, QC scope, QC data analysis and QC documentation in the QMP project
- Collaborated with the different directors to provide resolution in the Payroll Worktypes SPT enhancement
- Co-author in the iknow page for the documentation of the updated QA processing guidelines
- Led QA in Project SISIG, monitor Genpact new hires performance and provide error discussion to them
- Conduct audit in the current standard quality checking procedure
Quality Analyst
Manulife Data Services Inc
Lapu-Lapu City
01.2019 - 09.2020
- Perform quality assurance to ensure set up accuracy
- Providing processing support if required
- Conduct process calibration with the processing team to ensure alignment in standard process and practices
- Initiate skills verification examination for the newly cross trained QA's
- Perform sampling analysis and data gathering for AWD enhancements project
Business Process Associate
Manulife Data Services Inc
Lapu-Lapu City
09.2014 - 01.2019
- Review and processed online forms and data entry to Apollo application
- Analyzed and refined business workflows, leading to improved efficiency in process execution and service delivery.
- Collaborated with cross-functional teams to identify operational bottlenecks, enhancing overall team productivity and effectiveness.
- Streamlined business processes by identifying inefficiencies, resulting in improved operational workflows and enhanced team productivity.
Accounting Assistant
Aquasoft Regional Office
Mandaue City
03.2014 - 09.2014
- Assisted in maintaining accurate financial records by entering data and reconciling discrepancies, enhancing overall accounting efficiency.
- Supported month-end closing processes by preparing journal entries and ensuring compliance with financial regulations and standards.
- Collaborated with team members to streamline accounts payable processes, improving turnaround time for vendor payments.
- Audit account receivables on bi weekly basis.
- Conducted regular audits of financial records, ensuring compliance with accounting standards and improving reporting reliability.
Education
Bachelor of Science - Accounting Management
Royal Christian College
Mandaue City, Philippines 06.2010 - 03.2014
Skills
- Compliance controls
- Risk assessment
- Process improvement
- Audit and controls
- Quality assurance
- Data analysis
- Quality coaching
- Error resolution
- Audit controls
- Skills verification
- Process calibration
- Documentation management
- Performance monitoring
- Project management
Interest, Hobbies and Talent
- NBA and NFL fan
- Play online games
- Singing - Once part in the MBPS Ensembles from 2015-2019
Certification
- Developing Business Accumen - LinkedIn - Course completed on Apr 11, 2025
- Finance Foundations: Risk Management Training - LinkedIn - May 29, 2025
- Communications within Teams - LinkedIn - Course completed on Jan 29, 2026
- Lessons from Data Scientist - LinkedIn - Course completed on Jan 30, 2026
- Time Management Skills Training - LinkedIn - Course completed on Jan 30, 2026
Timeline
Senior Quality Analyst
Manulife Data Services Inc
09.2020 - Current
Quality Analyst
Manulife Data Services Inc
01.2019 - 09.2020
Business Process Associate
Manulife Data Services Inc
09.2014 - 01.2019
Accounting Assistant
Aquasoft Regional Office
03.2014 - 09.2014
Bachelor of Science - Accounting Management
Royal Christian College
06.2010 - 03.2014