Gio Marco Antiojo
Pasig
Overview
13
13
years of professional experience
Work History
Appointment Scheduler
Ascent HR
Quezon City
06.2023 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Resolved customer complaints in a professional manner.
Telephonic Nurse Case Manager
Sagility
Quezon City
03.2022 - 02.2023
- Provided telephonic health coaching and education to patients.
- Developed care plans in collaboration with physicians and other healthcare providers.
- Coordinated services between primary care physician, specialists, ancillary providers and community resources.
- Assessed patient eligibility for insurance coverage and benefits.
- Served as a liaison between patients and families and healthcare providers.
- Reviewed referrals from primary care physicians or other sources for appropriateness of service levels based upon clinical criteria.
Medical Information Specialist
Conduent
Quezon City
05.2021 - 12.2021
- Gathered and reviewed medical records to ensure accuracy of patient information.
- Provided guidance and technical assistance to staff regarding medical coding and documentation.
- Performed quality assurance reviews on medical records to ensure accuracy of coding.
- Conducted research into new coding guidelines and procedures for implementation in the office.
- Prepared reports summarizing data collected from various sources related to clinical and financial outcomes.
Facility Nurse
Quezon City Health Department
Quezon City
07.2020 - 04.2021
- Conducted assessments of patients' physical condition, mental health status, and level of functioning.
- Performed initial triage to determine acuity level of incoming patients.
- Collaborated with other medical personnel to ensure continuity of care for all patients.
- Coordinated discharge planning activities with social services staff members.
Graphic Design Assistant
Digital Room Inc.
Mandaluyong
09.2018 - 02.2020
- Assisted in the development of digital and print materials for promotional campaigns.
- Designed logos, brochures, flyers, web graphics, banners, posters and other visuals.
- Collaborated with marketing team to create effective visual solutions that meet project goals.
- Edited existing designs according to client feedback.
- Ensured all designs adhere to brand standards across multiple platforms.
- Provided technical support related to graphic design software applications.
Recruitment Specialist
PSG Global Solutions
San Juan
01.2018 - 08.2018
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Identified potential candidates through job postings, online databases, and referrals.
- Conducted initial phone screenings with prospective candidates.
- Created and maintained a database of candidate information.
Nurse
Siniloan General Hospital
Quezon City
12.2016 - 12.2017
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
Insurance Service Representative
United Health Group
Quezon City
08.2015 - 12.2016
- Provided customer service by answering inquiries and providing accurate information regarding insurance policies.
- Created new accounts, processed policy changes, cancellations, and renewals for customers.
- Processed incoming payments from customers for premiums due on their policies.
- Evaluated applications for coverage eligibility according to company guidelines.
- Analyzed data from multiple sources in order to make decisions about policy issuance or renewal.
Technical Support Representative
Teleperformance
Quezon City
01.2014 - 08.2015
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
Pharmacy Assistant
Mercury Drug Corporation
Quezon City
08.2011 - 08.2013
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Organized and maintained patient profiles in the computer system.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Quezon City03-2010
Skills
- Appointment confirmation
- Patient Flow Management
- Online research
- Client Relationship Building
- Chart updating
- Telecommunication Administration
References
References available upon request.
Timeline
Appointment Scheduler
Ascent HR
06.2023 - Current
Telephonic Nurse Case Manager
Sagility
03.2022 - 02.2023
Medical Information Specialist
Conduent
05.2021 - 12.2021
Facility Nurse
Quezon City Health Department
07.2020 - 04.2021
Graphic Design Assistant
Digital Room Inc.
09.2018 - 02.2020
Recruitment Specialist
PSG Global Solutions
01.2018 - 08.2018
Nurse
Siniloan General Hospital
12.2016 - 12.2017
Insurance Service Representative
United Health Group
08.2015 - 12.2016
Technical Support Representative
Teleperformance
01.2014 - 08.2015
Pharmacy Assistant
Mercury Drug Corporation
08.2011 - 08.2013
Bachelor of Science - Nursing
Our Lady of Fatima University
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