GIOANNE MAZE B. CRISTOBAL

Delivery

*Logistical Planning: Coordinate and support the logistics planning of the office, including scheduling meetings, managing travel arrangements, and handling deliveries.

*Coordinate and manage the end-to-end delivery process
*Monitor delivery in transit and resolve issues such as delays, re-routings, or damaged goods.

*Track and analyze delivery costs to identify areas for improvement and implement cost-saving measures.

*Prepare and review invoices to ensure accuracy in billing and documentation.
*Investigate and resolve disputes related to delivery, including claims for loss or damage.
*Work closely with internal departments, such as sales and warehouse to align logistics strategies with business goals.

*Identify and resolve discrepancies, delivery delays, or other challenges. Coordinate with internal teams and escalate issues when necessary.

Repair and Service

*Assigned technicians and scheduled appointments for service.
*Discussed warranty coverage and explained service protocols to customers.
*Offered out-of-warranty services and provided proposals for client approval.
*Escalated issues involving non-repairable items and coordinated replacements.
*Documented customer questions and complaints during service interactions.
*Investigated complaints and expedited resolution processes to ensure customer satisfaction.
*Built empathetic client relationships, earning a reputation for consistently exceeding sales goals.
*Tracked recurring issues and prepared reports for the supervisory team to address repeated concerns.
*Maintained an organized calendar and scheduled appointments for field personnel to resolve customer issues efficiently.
Collection

* Reach out to residents with overdue payments through phone calls and emails, encouraging timely resolution.

*Utilize the delinquency report provided by the site team, tracking and

*Keep accurate records of all tenant communications and payment agreements within our management systems.

*Escalate any non-responsive accounts or complex cases to the team for further action as needed.

*Determine payment schedule with customers
*Initiate collection efforts to boost collections by Interviewing customer to establish payment arrangement, or at least partial payment.
*Accurately document all accounts pertaining to payment arrangements and conversation with customers.

• Processed sales orders and managed data inputs and outputs for the main branch based on the company's needs
• Verified, organized, and filed documents to ensure accurate and efficient record management
• Assisted administrative heads and supervisors by monitoring, filtering, and providing information
• Utilized basic knowledge of Microsoft Office Suite for encoding and documentation tasks
• Supported staff management by leading fellow employees and promoting a positive and productive work environment

• Provided assistance by sharing essential information with contractors and engineers
• Performed secretarial duties, including handling important information, preparing bid documents, and monitoring files and phone calls
• Coordinated and attended meetings with clients and engineers to ensure effective communication and project alignment
• Planned and executed courses of action to recover outstanding payments
• Located and contacted debtors to inquire about their payment status
• Negotiated special offers from the company to assist customers in obtaining or retaining good standing with their bill payments
• Discussed and finalized payoff deadlines or adjusted payment amounts as necessary
• Addressed and resolved questions or complaints regarding credit report statuses, billing statements, and payment breakdowns
• Investigated and resolved discrepancies in payments and account records to ensure accuracy and customer satisfaction