Gio Carabanes
Bachelor Of Science Business Administration Financial Mngt.
Rizal,Maly San Mateo
Summary
Veteran debt collector bringing 5-years background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Prepared to bring talent and leadership to new opportunity in collections field.
Five years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
10
10
years of professional experience
Work History
Collection Specialist
Quantrics Incorporated
San Mateo Rizal, 1850
08.2019 - Current
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls to meet demands of busy group.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over [Number] days.
Debt Collection Specialist
Kinect Incorporated
Quezon city, Unit 602 6F Panorama Technocenter 1029, Epifanio d
06.2018 - 12.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and maintained courteous and effective working relationships.
Debt Collection Specialist
Expert Global Solutions
Quezon City, Three Cyberpod Centris, Edsa cor Quezon Avenue, Di
01.2016 - 08.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Financial Management
Pamantsan Ng Lungsod Ng Marikina
Brazil St., Greenheights Subdivision, Marikina, 18 01.2015 - 03.2015
Skills
Issue investigation
Timeline
Collection Specialist
Quantrics Incorporated
08.2019 - Current
Debt Collection Specialist
Kinect Incorporated
06.2018 - 12.2018
Debt Collection Specialist
Expert Global Solutions
01.2016 - 08.2017
Bachelor of Science - Financial Management
Pamantsan Ng Lungsod Ng Marikina
01.2015 - 03.2015