Gio Carlo Bautista

Project: SAP E&I CoE – Hybris – Singapore IHIS

• Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
• Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
• Building reports in Eclipse using SAP CDS logic
• Corrected, modified and upgraded reports to improve performance.
• Investigating and resolving issues/tickets raised in JIRA
• Used BOBJ/ Web Intelligence in testing reports
• Documented and maintained shared files within the team
• Completed one implementation cycle

Project: Newmont

• Used Power BI/ SAP Datasphere and SAP Analytics Cloud to easily display and understand client data

Project: Illinois Tollway

• Developed programs for Enhancements using SAP ABAP
• Helps in Assisting the team with tickets raised in SNOW which involves root cause analysis and proposing solutions through debugging and programming.
• Update Correspondences received by clients.

• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
• Troubleshoot home and business networks
• Acts as a technical resource in assisting remote users to resolve problems with equipment and data
• Ability to translate complex technical terms into terms easily understood by the customer
• Knowledge in Wireless communication
• Review, test and deploy software patches
• Negotiation and decision-making skills
• Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Efficiency testing of chargers, measuring the prospective touch voltage and touch current of products, high-potential testing of capacitors, operating bench equipment for testing, thermocouple cutting, stripping and welding, soldering and de-soldering components