Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gino Orial

Customer Service VA/ Graphic Artist/Designer/ SMM
Taytay, Province Of Rizal
Gino Orial

Summary

I'm a customer-centric professional with a diverse background in customer service and operations. From managing e-commerce processes to coordinating accident responses and handling reservations, I've done it all. With experience in broadband and satellite services, I'm well-versed in troubleshooting technical issues and ensuring smooth connectivity for customers. I'm an expert in communication channels, adept at providing support and assistance through phone calls, chats, and emails. Whether it's tracking packages, placing orders, or activating mobile lines, I'm your go-to person for seamless operations. I excel at navigating conflicts, resolving disputes, and making sure everyone walks away satisfied. With my practical skills and friendly demeanor, I'm dedicated to delivering exceptional experiences and driving success for the team.

Overview

8
years of professional experience

Work History

Peak Support

Accident Management Specialist
08.2023 - 04.2024

Job overview

  • Coordinate tow dispatch requests and arrange for vehicle retrieval or transportation.
  • Liaise with customer insurance companies to coordinate coverage and claims processing.
  • Collaborate with internal teams and external partners to facilitate efficient resolution of accidents and related issues.

Sequential Tech

E-Commerce Back Office Representative
07.2022 - 07.2023

Job overview

  • Manage package tracking for mobile devices, ensuring timely and accurate delivery to customers.
  • Place orders for customers, activate mobile lines, and facilitate porting of numbers in or out of the account to different providers.
  • Utilize back-office systems and tools to efficiently process orders and activations.

TDCX

Senior Case Manager
05.2019 - 05.2021

Job overview

  • Lead resolution efforts for conflicts between hosts and guests, analyzing review disputes, and addressing booking issues promptly.
  • Utilize strong analytical skills to assess and prioritize cases, ensuring timely and fair resolutions.
  • Serve as a point of escalation for complex cases, providing guidance and support to junior case managers.

Quantrics Enterprises

Customer Service and Sales Representative
08.2017 - 05.2019

Job overview

  • Address customer inquiries, troubleshoot technical issues, and resolve service-related concerns promptly for satellite TV, broadband internet, and VoIP services.
  • Collaborate with internal teams to ensure seamless service delivery and maximize customer satisfaction.
  • Stay updated with product features, pricing plans, and promotional offers to effectively communicate value propositions to customers.

Foundever

Customer Service Representative
12.2016 - 08.2017

Job overview

  • Resolve technical issues, such as connectivity problems or equipment troubleshooting, with basic technical knowledge.
  • Proactively identify upselling opportunities and promote additional services or upgrades to customers.
  • Document customer interactions and resolutions accurately in the company's CRM system.

TTEC

Customer Retention Specialist
02.2015 - 11.2016

Job overview

  • Increase customer satisfaction and loyalty by implementing retention strategies and loyalty programs.
  • Identify upselling chances and promote satellite TV packages, premium channels, or service upgrades using persuasive communication skills.
  • Maintain precise records of customer interactions, preferences, and upselling efforts in the company's CRM system.

Tech Mahindra

Technical Support Specialist
05.2014 - 12.2014

Job overview

  • Offer technical support for broadband internet service issues via phone.
  • Resolve connectivity, speed, and equipment-related problems efficiently.
  • Coordinate with field technicians for diagnostics, installations, repairs, and maintenance.

Education

Asian Institute of Computer Studies
Taytay, Province Of Rizal, Philippines

from Computer Technology
06.2014

Skills

Multi-Tasking and Time Management

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Timeline

Accident Management Specialist

Peak Support
08.2023 - 04.2024

E-Commerce Back Office Representative

Sequential Tech
07.2022 - 07.2023

Senior Case Manager

TDCX
05.2019 - 05.2021

Customer Service and Sales Representative

Quantrics Enterprises
08.2017 - 05.2019

Customer Service Representative

Foundever
12.2016 - 08.2017

Customer Retention Specialist

TTEC
02.2015 - 11.2016

Technical Support Specialist

Tech Mahindra
05.2014 - 12.2014

Asian Institute of Computer Studies

from Computer Technology

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Gino OrialCustomer Service VA/ Graphic Artist/Designer/ SMM