Gino Orial
Taytay
Summary
With over eight years of multifaceted experience, I am a seasoned professional in technical support (broadband, fiber, satellite, VoIP), sales, customer retention in telecom, mediation in hospitality, back-office operations for mobile services, and accident management support, demonstrating a unique blend of technical prowess, customer service excellence, and versatile problem-solving skills.
Overview
10
10
years of professional experience
Work History
Accident Management Specialist for Agero
Peak Support
08.2023 - 04.2024
- Assisted insurance clients with providing towing services for their customers.
- Ensures that customers are in safe location, and dispatches tow urgently.
- Help out tow providers to managing additional services needed for the tow.
Back Office Associate for AT&T
Sequential Tech
07.2022 - 07.2023
- Helps tracking customers packages through the use of CRM, and other inside tools.
- Assists users with activating their newly bought mobile device.
- Assists users with porting in and out their phone number.
Resolutions and Mediation Specialist for Airbnb
TDCX
05.2019 - 05.2021
- Expedited conflict resolution between guests and hosts through effective mediation techniques.
- Assists guests to finding the best alternatives to their planned destinations.
- Assists hosts to resolving any listing conflicts after guest checks out.
Customer, and Sales Associate for Bell Canada
Quantrics Enterprises
08.2017 - 05.2019
- Assists customers with account and billing concerns.
- Upsells after resolving customers account issues.
- Did outbound calls to offer products and services that fits to customers needs.
Technical & Retention Specialist for Dish TV
TTEC
02.2015 - 11.2016
- Troubleshoots satellite tv issues.
- Assists customers with their billing and account concerns.
- Provide retention offers to save customers from canceling their services.
Technical Support for Globe Broadband
Tech Mahindra
05.2014 - 12.2014
- Assisted customers with technical support inquiries about their broadband services.
- Troubleshoots broadband technical issues.
- Dispatch technicians for unresolved technical concerns.
Education
Computer Technology
Asian Institute of Computer Studies
Taytay, Philippines06.2014
Skills
Mediation Techniques
undefinedTimeline
Accident Management Specialist for Agero
Peak Support
08.2023 - 04.2024
Back Office Associate for AT&T
Sequential Tech
07.2022 - 07.2023
Resolutions and Mediation Specialist for Airbnb
TDCX
05.2019 - 05.2021
Customer, and Sales Associate for Bell Canada
Quantrics Enterprises
08.2017 - 05.2019
Technical & Retention Specialist for Dish TV
TTEC
02.2015 - 11.2016
Technical Support for Globe Broadband
Tech Mahindra
05.2014 - 12.2014
Computer Technology
Asian Institute of Computer Studies
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