Gino Marange
Cebu City, Province Of Cebu
Summary
Senior IT Executive Level with over 14+ years of experience in the Online Casino and Gaming Industry. Proficient in monitoring and maintaining mission-critical systems, ensuring high availability, and providing expert-level technical support. Strong analytical and problem-solving skills with a focus on continuous process improvement. Proven ability to work collaboratively in a fast-paced, 24/7 environment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Systems Engineer Level 4
International Game Technology (IGT)
2 2022 - Current
- Provided technical support and troubleshooting for various IGT applications and systems used across Casino Operations.
- Managed a team of 5 Systems Engineers, providing technical guidance and ensuring adherence to best practices and regulatory compliance.
- Collaborated with cross-functional teams across APAC/NA/EU TO plan and execute system upgrades, new technologies, migrations, and deployments with minimal disruption to business operations.
- Developed and implemented automated scripts and processes to streamline system administration tasks and improving operational efficiency.
- Participated in project planning and execution for system upgrades and new deployments..
IT Senior Officer
Okada Manila
04.2016 - 12.2021
- Mentored and supervised a team of 5 application support officers providing guidance, training, and performance evaluations.
- Provided expert-level technical support and troubleshooting for various Okada Manila based Casino Management Systems, Gaming applications, and related software used across multiple properties.
- Conducted user training sessions, created documentation, and developed knowledge base articles to enhance user productivity and self-support capabilities.
- Coordinated with vendors and internal teams to plan and execute system upgrades, patches, and new deployments, minimizing downtime and disruption.
- Performed root cause analysis, documented issues, and implemented preventive measures to reduce future occurrences.
IT Operations Support Senior Analyst
Tyche Consulting Ltd. Philippines
03.2013 - 03.2016
- Monitored and maintained 24/7 uptime for mission-critical online casino platforms, gaming applications, and supporting infrastructure.
- Performed proactive monitoring, incident management, and troubleshooting to identify and resolve technical issues, minimizing system downtime.
- Implemented automation scripts and processes to streamline routine tasks, improving operational efficiency and reducing human error.
- Conducted performance tuning and optimization activities to ensure optimal system performance and scalability.
- Collaborated with cross-functional teams, including development, security, and vendors, to plan and execute system upgrades and new deployments.
- Created and maintained comprehensive technical documentation, including standard operating procedures, knowledge base articles, and training materials.
Education
Associate's Degree in Computer Science -
ACADEMY OF COMPUTER EXPERTS
MASBATE CITY 01.2006 - 04.2008
Skills
Casino Management Systems (CMS): IGTG-SystemFusionExHaloSugarCRM
Gaming Applications: Slot Machines, Table Games, Poker, Sports Betting, Player Tracking
Operating Systems: Windows Server, Linux (CentOS, Ubuntu)
Databases: SQL Server, MySQL, PostgreSQL, MongoDB
Scripting: Bash, Python, PowerShell
Virtualization: VMware, Hyper-V
Certification
Introduction to PHP and MySQL
Core Competencies
- Team Leadership and Mentoring
- Application Support and Maintenance
- Incident Management and Troubleshooting
- User Training and Documentation
- Technical Writing and Documentation
- Project Coordination and Implementation
- System Administration (Windows, Linux)
- Performance Tuning and Optimization
- Client Relationship Management
- Process Improvement and Optimization
- Troubleshooting and Problem Resolution
Timeline
IT Senior Officer
Okada Manila
04.2016 - 12.2021
IT Operations Support Senior Analyst
Tyche Consulting Ltd. Philippines
03.2013 - 03.2016
Associate's Degree in Computer Science -
ACADEMY OF COMPUTER EXPERTS
01.2006 - 04.2008
Systems Engineer Level 4
International Game Technology (IGT)
2 2022 - Current
Introduction to PHP and MySQL
ITIL V3 Foundation Certificate in IT
IT Service Management
Diploma in Web Design
Diploma in C Programming / C++
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