GINO ALFARO
Messaging Representative
Mexico, Province of Pampanga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Messaging Representative
TTEC
11.2022 - Current
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Customer Service /Back Office Assistant
Foundever (previously Named as Sitel)
12.2021 - 07.2022
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
- Solved problems timely and effectively, ensuring customer satisfaction.
Customer Service Representative
Sutherland Global Services
09.2021 - 10.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Tarlac National High School
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
Skills
Administrative and Back Office Skills
Mentorship Skills
Technical Skills
Team player with the ability to work independently
Data entry proficiency
Product Knowledge
Soft Skills
Timeline
Messaging Representative
TTEC
11.2022 - Current
Customer Service /Back Office Assistant
Foundever (previously Named as Sitel)
12.2021 - 07.2022
Customer Service Representative
Sutherland Global Services
09.2021 - 10.2021
High School Diploma -
Tarlac National High School
04.2001 -
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