Summary

Overview

Work History

Education

Skills

Timeline

Ginn Merjella Villesenda

Virtual Assistant / Customer Service Representative

Iloilo City, Province Of Iloilo

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1

1

year of professional experience

Work History

Customer Service Representative

IQor Iloilo

11.2018 - 08.2019

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Updated account information to maintain customer records.
Developed customer service policies and procedures to meet and exceed industry service standards.
Managed over 50 customer calls per day

Education

Bachelor of Science - College of Pharmacy & Medical Laboratory Science

University of San Agustin

Iloilo City

Skills

Customer Service
Active Listening
Product Knowledge
Call Management
Account updating

Complaint Handling
Payment Processing
Administrative Support
Dispute Resolution

Timeline

Customer Service Representative

IQor Iloilo

11.2018 - 08.2019

Bachelor of Science - College of Pharmacy & Medical Laboratory Science

University of San Agustin