Virtual Assistant / Customer Service Representative
Iloilo City, Province Of Iloilo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IQor Iloilo
Iloilo City, Province Of Iloilo
11.2018 - 08.2019
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Updated account information to maintain customer records.
Developed customer service policies and procedures to meet and exceed industry service standards.
Managed over 50 customer calls per day
Education
Bachelor of Science - College of Pharmacy & Medical Laboratory Science
University of San Agustin
Iloilo City
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Account updating
Complaint Handling
Payment Processing
Administrative Support
Dispute Resolution
Timeline
Customer Service Representative
IQor Iloilo
11.2018 - 08.2019
Bachelor of Science - College of Pharmacy & Medical Laboratory Science