GINMARY REDAHL VILLACENCIO
Toledo City
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Social Media Customer Service Executive
WorldRemit
04.2019 - 03.2023
- Responsible for answering customer inquiries related to the remittances they sent all over the world via Facebook, Instagram, Twitter and Youtube platforms.
Customer Service Representative
Teleperformance
05.2017 - 03.2019
- Customer service representative who worked under Jp Morgan. Answer customer questions about basic banking services, such as account balances, interest and fees. Also responsible for processing transactions in their credit cards, debit cards, and etc.
Customer Service Executive
United Health Group
08.2016 - 05.2017
- Received and respond inquiries from health care providers like doctors and nurses relevant to insurance coverage, medical products and other services.
ESL Instructor
QQ British English
05.2014 - 07.2016
- Responsible for teaching English to non-native speakers like Japanese, Korean, Russian, Taiwanese and etc. Create lesson plans and assess student progress, provide feedback and help them improve their English language skills.
Education
Bachelor of Science - Pharmacy
University of San Carlos
01.2004
Bachelor of Science - Nursing
University of the Visayas
01.2012
Bachelor of Science - Nursing
St. Paul College Foundation Inc.
01.2007
Skills
- Positive mindset
- Receptive to feedback
- Effective persuasion
- Patient
- Willing to learn
- Organized
- Good listener
- Cooperative
- Easy to get along with
- Adaptability
- Empathetic
- Problem solver
Accomplishments
Former SK (Sangguniang Kabataan) Chairman- 2002-2005.
Awarded as Top 3 agent with high Bls Rating.
Awarded as Top agent for Quarterly ratings.
References
Lorence Pio, Catarig, Manager, 09956125923, WorldRemit, none
Timeline
Social Media Customer Service Executive
WorldRemit
04.2019 - 03.2023
Customer Service Representative
Teleperformance
05.2017 - 03.2019
Customer Service Executive
United Health Group
08.2016 - 05.2017
ESL Instructor
QQ British English
05.2014 - 07.2016
Bachelor of Science - Nursing
University of the Visayas
Bachelor of Science - Nursing
St. Paul College Foundation Inc.
Bachelor of Science - Pharmacy
University of San Carlos
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