GINIE GONNACAO
Quezon City, Metro Manila,00
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate with learning and driven to build cultures promoting positive morale and optimizing productivity. Motivating, inspiring and positive with excellent interpersonal, and communication skills.
Overview
13
13
years of professional experience
Work History
HR Consultant
Manulife
Quezon City, Metro Manila, Philippines
04.2016 - Current
- Proactively connect with employee by implementing effective onboarding and offboarding concerns
- Partnered with leaders within HR and business functions using consultative approach to identify and address employee issues and concerns.
- Resolved employee concerns on all company policies successfully within standard turn-around time
- Developed and maintained positive relationships within other HR teams to establish trust and rapport.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Worked closely with functional teams in HR and foster collaboration
Customer Service Representative
Teleperformance
Pasig, Metro Manila, Philippines
04.2011 - 02.2016
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Entrepreneurship
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Santa Mesa, Metro Manila, Philippines05.2010
Skills
- Interpersonal communication
- Employee engagement
- Adaptability and flexibility
- Time management
- Decision-making abilities
- Records Management
- Human Resources Support
- Organizational Development
- Compensation and Benefits
- Cross-functional collaboration
- Training and development
- Information Protection
Languages
English
References
References available upon request.
Timeline
HR Consultant
Manulife
04.2016 - Current
Customer Service Representative
Teleperformance
04.2011 - 02.2016
Bachelor of Science - Entrepreneurship
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES