Hi, I’m
Gina Mystica M. Bulawan
Shift Supervisor
San Pedro,LAG
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
years of professional experience
Work History
Rustan Coffee Corporation
Barista Shift Supervisor
10.2016 - Current
Job overview
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Education
Lyceum of The Philippines Manila
Bachelor of Science from Hospitality Administration And Management
10.2016
Skills
Barista Training
Espresso machine operation
Cleanliness Maintenance
Menu development
Latte art expertise
Supply Ordering
Customer Service
Problem-Solving
Multitasking
Decision-Making
Self Motivation
Effective Communication
Accomplishments
- Barista Trainer in year 2017
- Promote as Shift Supervisor in year 2017
- Voted as Most Involve Partner in year 2017
- Voted as Partner of the Quarter in year 2017 & 2018
- Voted as Shift Supervisor of the year for 2 consecutive years (2022 and 2023)
- Coffee Master in year 2024
Languages
English
Upper intermediate (B2)
Timeline
Barista Shift Supervisor
Rustan Coffee Corporation
10.2016 - Current
Lyceum of The Philippines
Bachelor of Science from Hospitality Administration And Management