GINALYN ARCA
Luisiana
Summary
Dynamic professional with a proven track record at ServiceFirst Asia Pacific, excelling in loan origination and conflict resolution. Adept at enhancing customer retention through innovative strategies and effective problem-solving. Committed to delivering exceptional service and fostering team collaboration to drive success and exceed client expectations.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Formerly ARB Call Facilities Loan Specialist Credi
ServiceFirst Asia Pacific
Muntinlupa, Metro Manila
06.2018 - Current
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Processed loan applications in compliance with company policies and regulations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Retention Specialist / Gen. Customer Service Agent
Hinduja Global Solutions
Muntinlupa
05.2015 - 01.2018
- Engaged customers to understand concerns and improve retention strategies.
- Collaborated with teams to develop targeted retention programs for clients.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Analyzed customer feedback to identify retention opportunities.
- Answer customer questions regarding new order, reshipment, processing payment, and refund.
Education
Bachelor of Arts - Major in History
Southern Luzon State University
Lucban, Quezon, Philippines 06.2003 - 04.2007
Skills
- Loan origination
- Credit analysis
- Issue resolution
- Conflict resolution
- Team collaboration
Timeline
Formerly ARB Call Facilities Loan Specialist Credi
ServiceFirst Asia Pacific
06.2018 - Current
Retention Specialist / Gen. Customer Service Agent
Hinduja Global Solutions
05.2015 - 01.2018
Bachelor of Arts - Major in History
Southern Luzon State University
06.2003 - 04.2007