GINA T. FEBRE

Summary

Highly motivated and experienced ESL teacher with 6 years of proven success in engaging and empowering students of diverse ages and learning styles. Passionate about creating dynamic and interactive online learning environments that foster language acquisition and cultural understanding. Dedicated to fostering a positive and supportive learning environment that encourages student growth and confidence.

• Provided comprehensive training to healthcare providers on the nuances of patient eligibility and insurance benefits, resulting in improved clarity and a proactive approach to patient care coordination
• Successfully managed and improved the prior authorization process, employing a strategic approach that led to a significant reduction in claim denial rates and increased provider trust in the system's efficiency
• Took charge of complex claims resolution, involving meticulous analysis and correction of denied, rejected, or incorrect claims, effectively minimizing future occurrences and strengthening provider relationships through consistent reliable support

• Spearheaded customer retention initiatives, resolving complex issues and demonstrating the benefits of continued service to secure customer loyalty and reduce churn rates
• Droved sales growth by expertly navigating product features and benefits during customer interactions, resulting in consistent achievement of and exceeding departmental sales quotas
• Fostered a collaborative team environment by sharing insights and strategies leading to the refinement of customer engagement techniques and heightened customer satisfaction