Gina Lisondra

• Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
• Mentored team members in developing their skills and advancing their careers within the organization.
• Improved customer satisfaction ratings by implementing streamline processes for staff
• Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process updates.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Trained, coached and managed an average of 20-21-person per Team.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Maintained current knowledge of industry trends, incorporating relevant insights into operational strategies.
• Optimized team performance, providing clear guidance and setting achievable goals.
• Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
• Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
• Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.

• Trained and assisted new hires from Mumbai offshore specifically focusing on debit card claims and disputes

Man

• Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.

• Responsible for doing outbound call for prospect refinancing customers.