GILYN M. MACAYAON
Shenzhen City,Namshui Village, Shekou Street, Nanshan District,
Summary
Experienced professional in customer service operations with a proven track record in managing daily transactions and resolving client inquiries. Strong communication and problem-solving skills developed through tutoring and administrative roles. Focused on delivering exceptional service and enhancing customer satisfaction through process improvements and relationship building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PRIVATE TUTOR
Independent
01.2022 - 01.2024
- Established strong rapport with students and parents through consistent communication.
ASSOCIATE OPERATIONS
WNS Global Services Philippines Inc.
10.2022 - 02.2023
- Responsible for daily transaction and customer service operations for clients
- Delivered high-quality support by communicating with clients, resolving queries, and escalating issues as needed
- Collaborated with teams to maintain service standards and improve efficiency
MACHINE OPERATOR
Ankor Technology Philippines
Biñan, Laguna
08.2021 - 01.2022
- Ensured compliance with process specifications and promptly reported discrepancies.
- Collaborated with colleagues to enhance operational efficiency.
PRODUCTION CREW
Monde Nisin Corporation
Sta.Rosa, Laguna
08.2015 - 01.2016
- Coordinated with team members to maintain workflow and quality standards
- Communicated process issues to supervisors to prevent delays
- Followed protocols accurately to ensure reliable service delivery
Education
BS - Information Technology
Marinduque State College
Boac, Marindque01.2022
High School -
Kilo Kilo National High School
Santa Cruz, Marinduque01.2013
Elementary School -
Labo Elementary School
Santa Cruz, Marinduque01.2009
Skills
- Verbal and written communication
- Active listening
- Microsoft Office proficiency
- Educational software familiarity
- Organizational skills
Certification
- TEFL – Teaching English as a Foreign Language Course
- ∙ TRAINING WORKSHOP OF VERSION CONTROL USING GIT – March 23, 2018
- ∙ IT CAREER SEMINAR – March 25, 2019
- ∙ SOLO LEARN CERTIFICATION (CSS Course, Angular + NestJS, Swift 4 Course) – February 23, 2022 ∙
- HUAWEII ONLINE COURSE “Computer Networks Course” – March 17, 2022
- ∙ HUAWEII ONLINE COURSE “Data Management Analysis” – March 23, 2022
- ∙ HUAWEII ONLINE COURSE “Python Programming Basic” – April 11, 2023
- ∙ STACKLEAGUE x ANGELHACK MANILA - April 27, 2022
- ∙ Certificate of Participation in “STARTUP CONFERENCE: Shaping up the future of Youths through Startup” – April 29, 2022 ∙
- STACKLEAGUE x JOBSTREET CAREER SESSION: A Stronger Workforce after the Pandemic – May 18, 2022
Personal Information
- Age : 28 y/o
- Date of Birth : June 28, 1997 Place of Birth : Hinapulan, Boac, Marinduque
- Gender : Female
- Height : 5’4
- Weight : 50 kg
- Civil Status : Married
- Citizenship : Filipino
- Language : English, Filipino
Languages
English
Advanced
C1
Timeline
ASSOCIATE OPERATIONS
WNS Global Services Philippines Inc.
10.2022 - 02.2023
PRIVATE TUTOR
Independent
01.2022 - 01.2024
MACHINE OPERATOR
Ankor Technology Philippines
08.2021 - 01.2022
PRODUCTION CREW
Monde Nisin Corporation
08.2015 - 01.2016
BS - Information Technology
Marinduque State College
High School -
Kilo Kilo National High School
Elementary School -
Labo Elementary School