Gillord Macapagal
IT Network Admin
Caloocan
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Network Administrator
PhilSTAR Daily, Inc
04.2002 - Current
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
Live Stream and Video Streamer Assistant
PhilSTAR Daily, Inc
01.2016 - Current
- Technical Lead for Social Media Livestream for Pilipino STAR Ngayon such as: PSN Papremyo, PSN Anniversary and Christmas Game show, Take it per Minute, Me ganon
- Technical Lead for Videos Collaborated with ONE NEWS PH shows such as: The Big Story, The Chiefs, Storycon
- Collaborated with cross-functional teams to produce high-quality marketing materials and digital assets.
Technical Support Engineer
Philstar Global
01.2001 - 04.2002
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Contributed to the continuous improvement of support processes through regular feedback sessions and process evaluations.
- Assisted in the development of user-friendly technical documentation, simplifying troubleshooting processes for customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
Education
Bachelor of Science - Computer Science
Central Colleges of The Philippines
Quezon City, Metro Manila, Philippines 06.2000 - 03.2001
Skills
Video Editing
Continuous Improvement
Adaptability
Friendly, Positive Attitude
Timeline
Live Stream and Video Streamer Assistant
PhilSTAR Daily, Inc
01.2016 - Current
Network Administrator
PhilSTAR Daily, Inc
04.2002 - Current
Technical Support Engineer
Philstar Global
01.2001 - 04.2002
Bachelor of Science - Computer Science
Central Colleges of The Philippines
06.2000 - 03.2001