Gil Bryan Chiang
Puerto Princesa City, Province of Palawan
Summary
When passion meets purpose in your career, and you witness the remarkable synergy between your company's offerings, partners, mortgage loan originators, and branch managers, you can't help but become an enthusiastic advocate. Passion towards Goals transcends the conventional role of a banker; it stands as a steadfast supporter and nurturing guide to its community. Our culture thrives on generosity and an unwavering commitment to ethical success. We believe in serving with integrity, embracing the winds of change in the marketplace, and swiftly crafting solutions that elevate prosperity for all. With years of experience in the Banking industry, I can attest that banking culture is exceptional. I'm not here to sell you a dream; I'm here to share an honest perspective. If you're open to experiencing a transformative shift in culture service and achieving greater heights, then let's schedule a conversation to explore how am I as a Banker can empower you to reach your goals in the most authentic way possible. We are bringing on business partners who see the vision and want to be a part of it, as a Branch Managers who feel the support and culture, and of the Bank who want to build stronger and faster. Now is the Time to take action
Overview
15
15
years of professional experience
Work History
Branch Manager
Bank of Makati (A Savings Bank) Inc
01.2016 - Current
- Manage daily operations of the bank
- Develop and implement bank policies and procedures
- Develop strategies to increase customer base
- Oversee customer service staff
- Monitor and analyze financial data
- Ensure compliance with banking regulations
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
- Designed and maintained financial models to identify and measure risks.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated and negotiated contracts to procure favorable financial terms.
Manager
Jollibee Foods Corporation
01.2012 - 01.2014
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing rotas
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
Marketing Analyst
New City Center Commercial
01.2010 - 01.2011
- Marketing is typically responsible for selecting and managing the agencies and vendors who produce marketing materials and or/provide marketing support
- These may include ad agencies, print vendors, PR agencies or specialists, Web providers
Education
Bachelor's Degree - Banking and finance
Palawan State University
01.2010
High School Diploma -
Palawan National School
01.2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Relationship building
- Training and development
- Sales management
Hobbies and Interests
- Reading
- Science and documentaries
- Training or trainers
- Travelling
- Human health nutrition
Accomplishments
- Improved employee satisfaction and reduced turnover 100%.
- Increased monthly revenue 200% through implementation of strategic initiatives.
- Successfully closed an average of 2,902% loans per month.
- Improved loan production by 2000% in a span of 5 years.
- Led the bank with more than Php 1,000,000,000 in sales per year.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Received the “Branch of the Year Award” for exemplary performance and recognition for handling the largest account in the company in 3 consecutive years.
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 16 staff members.
Languages
English
Advanced (C1)
Timeline
Branch Manager
Bank of Makati (A Savings Bank) Inc
01.2016 - Current
Manager
Jollibee Foods Corporation
01.2012 - 01.2014
Marketing Analyst
New City Center Commercial
01.2010 - 01.2011
High School Diploma -
Palawan National School
Bachelor's Degree - Banking and finance
Palawan State University
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