Gilbert S. Gutierrez

· Serve as Staff Augmentation Officer for Malomatia Project Transition &
Transformation, supporting Government Services operations.
· Manage end-to-end timesheet process – collection, verification, 5-level
approval tracking (Transaction ID monitoring), and monthly closing.
Coordinated Oracle Fusion Cloud Supplier Portal workflows for PO to
support consumption advice/GRN follow-up and invoice submission with
supporting document attachments.
Diagnosed Oracle error “this line has overdue schedules – no results
found,” corrected schedule dates, and coordinated procurement and
technical teams to restore successful invoice upload and generate GRN.
· Control and follow-up on client and vendor invoicing, ensuring
compliance with Malomatia financial and purchasing policies.·

Support PMO department – daily progress/monthly project reporting,
issuing project invoices to customers, contract/PO/SOW maintenance.
· Raise GS/PO requests in ERP/SharePoint, maintain proposal/contract
documents for all projects – MSFA Release).
Reviewed monthly timesheets, validated overtime claim details, and
coordinated follow-up actions for staff augmentation documentation.
Coordinated with project coordinator and procurement to verify invoice
clearance status and track payment progress.
· Industry: Business Unit – Government Services / Staff Augmentation
Non-Subsidiary Purchase – Revenue Use.
· Hands-on experience with Microsoft Office, Oracle Fusion, SharePoint,

• Provide full secretarial and admin support to the project team and department to ensure the smooth running of the department operations
• Maintain records of Engineers and assist in their movements
• Take minutes of meeting and maintain records for the operations and project team
• Develop and maintain document control processes for the efficient management
• Maintain a proper and user-friendly filing and document control system for recording and tracking of all documents for the project team and department
• Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department
• Perform data-entry, recording, printing, and filing duties
• Undertake any ad-hoc admin projects/duties as required
• Assist to check and verify staff claims and invoices for project team
• Streamlined administrative processes, leading to increased operational efficiency.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Conducted research for project proposals, compiling information that supported winning bids.

• Support the Manager, supporting daily progress/monthly Project Reporting, issuing project invoices to customers and partner invoices clearance process, project training process, and status reports.
• Maintaining Proposal/Contract Document, PO, SOW for all projects.
• Raise GS/PO requests as per requirements in the ERP system/SharePoint.
• Control and follow-up on the Client and Vendor invoicing.
• Provide timely assistance to PM’s Delivery Heads for any support on deliverables.
• Coordinate and schedule meetings for the PMO department as and when required.
• Process and follow up onthe monthly timesheets.
• Producing documents, briefing papers, and reports on demand by the PMO manager.
• Support in the requirements of the project governance.
• Ensure that all financial and purchasing policies and procedures are implemented effectively in systems.
• Hands-on experience with Microsoft Office, especially in Microsoft Excel.
• Support on Resource Management (offshore services), Document Controlling, and store initiatives or assignments as per the business requirements.
• Prepare project financials at the end of each Quarter. Other projects and responsibilities may be added at the manager’s decision
• Industry: Business Unit Dept.
• Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
• Coordinated project timelines and deliverables to ensure alignment with stakeholder expectations.
• Facilitated communication between cross-functional teams to enhance collaboration and project outcomes.
• Developed and maintained project documentation, ensuring accuracy and accessibility for all team members.
• Implemented process improvements that streamlined operations and increased overall team efficiency.
• Analyzed project progress and identified areas for risk mitigation or resource allocation adjustments.
• Spearheaded initiatives that enhanced service delivery standards within the Qatar Government Contact Center.

• To respond to customer quires and requests through phone, email, web chat etc. Andupdate necessary systems and details about the interaction and caller details
• Answering telephone calls in a timely manner and providing helpful accurateinformation to callers.
• Demonstrate high level of empathy during interactions with the caller.
• Making outgoing telephone calls to customer/clients to provide furtherinformation or to follow up on information previously given if needed.
• Supported project operations by managing appointment booking, placing outgoing calls for appointment scheduling, and providing specific information according to line manager direction.
• Keeping database up to date
• Ensure adherence to company policies, procedures, and practices
• Providing good customer service to callers by alwaysdemonstrating showing positive behavior.
• Attend training courses relevant to the role and implement the training asappropriate.
• Establishing and maintaining effective working relationships
• Communicating effectively verbally and in writing in and English.
• Work as a team with other colleagues to carry out work smoothly.
• To understand the need for and always maintain strict confidentiality
• Industry: Operation Dept (Contact Center)
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Conducted training sessions on new tools and systems, fostering skill development within the team.
• Analyzed customer feedback trends to identify service improvement opportunities and implement strategies.
• Streamlined communication processes, resulting in improved customer satisfaction ratings across all platforms.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call traffic while maintaining quality assurance standards.

• Designed visual content, including brochures, flyers, and posters.
• Created and edited digital graphics, images, and illustrations.
• Operated large-format printers and managed printing processes.
• Ensured efficient workflow by maintaining equipment and managing inventory of paper and ink.
• Delivered exceptional customer service, handled orders, and ensured timely project completion
• Industry: Contracting Company
• Developed innovative visual concepts for branding and marketing campaigns.
• Collaborated with cross-functional teams to ensure design alignment with project goals.
• Utilized Adobe Creative Suite to create high-quality graphics and layouts.
• Mentored junior designers, providing guidance on best practices and creative techniques.
• Enhanced user experience through effective interface design for digital platforms.
• Analyzed market trends to inform design strategies and maintain competitive edge.
• Conducted client presentations to showcase design proposals and gather feedback.
• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Conceptualized creative designs for print materials, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.

College