Gilbert S. Gutierrez
Pampanga
Summary
Dynamic, results-driven professional dedicated to contributing to a challenging and rewarding work environment that fosters growth and innovation. Committed to leveraging expertise to drive personal and organizational success while adeptly adapting to evolving industry demands. A proactive approach facilitates effective problem-solving and promotes a culture of collaboration and excellence. Passionate about continuous learning and development, with a strong focus on delivering impactful results that align with organizational goals.
Overview
12
12
years of professional experience
Work History
Engineering Admin Assistant / Project Secretary
AL-Majed Group
11.2022 - 01.2023
- Provide full secretarial and admin support to the project team and department to ensure the smooth running of the department operations
- Maintain records of Engineers and assist in their movements
- Take minutes of meeting and maintain records for the operations and project team
- Develop and maintain document control processes for the efficient management
- Maintain a proper and user-friendly filing and document control system for recording and tracking of all documents for the project team and department
- Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department
- Perform data-entry, recording, printing, and filing duties
- Undertake any ad-hoc admin projects/duties as required
- Assist to check and verify staff claims and invoices for project team
- Prepare and raise purchases requisition for purchase of office equipment's for new staff
- Industry: Engineering Dept.
- Managed office supplies inventory, ensuring availability and cost efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Streamlined administrative processes, leading to increased operational efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Conducted research for project proposals, compiling information that supported winning bids.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Associate Project Coordinator | Invoicing Clerk
Malomatia (Qatar Government Contact Center)
09.2020 - 08.2022
- Support the Manager, supporting daily progress/monthly Project Reporting, issuing project invoices to customers and partner invoices clearance process, project training process, and status reports.
- Maintaining Proposal/Contract Document, PO, SOW for all projects.
- Raise GS/PO requests as per requirements in the ERP system/SharePoint.
- Control and follow-up on the Client and Vendor invoicing.
- Provide timely assistance to PM’s Delivery Heads for any support on deliverables.
- Coordinate and schedule meetings for the PMO department as and when required.
- Process and follow up onthe monthly timesheets.
- Producing documents, briefing papers, and reports on demand by the PMO manager.
- Support in the requirements of the project governance.
- Ensure that all financial and purchasing policies and procedures are implemented effectively in systems.
- Hands-on experience with Microsoft Office, especially in Microsoft Excel.
- Support on Resource Management (offshore services), Document Controlling, and store initiatives or assignments as per the business requirements.
- Prepare project financials at the end of each Quarter. Other projects and responsibilities may be added at the manager’s decision
- Industry: Business Unit Dept.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Coordinated project timelines and deliverables to ensure alignment with stakeholder expectations.
- Facilitated communication between cross-functional teams to enhance collaboration and project outcomes.
- Developed and maintained project documentation, ensuring accuracy and accessibility for all team members.
- Implemented process improvements that streamlined operations and increased overall team efficiency.
- Analyzed project progress and identified areas for risk mitigation or resource allocation adjustments.
- Spearheaded initiatives that enhanced service delivery standards within the Qatar Government Contact Center.
- Established strong relationships with key stakeholders to support project objectives and foster teamwork.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
Customer Service Representative & Technical Support Government Network
Malomatia (Qatar Government Contact Center)
10.2016 - 09.2020
- To respond to customer quires and requests through phone, email, web chat etc. Andupdate necessary systems and details about the interaction and caller details
- Answering telephone calls in a timely manner and providing helpful accurateinformation to callers.
- Demonstrate high level of empathy during interactions with the caller.
- Making outgoing telephone calls to customer/clients to provide furtherinformation or to follow up on information previously given if needed.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, and moresas instructed by line manager.
- Keeping database up to date
- Ensure adherence to company policies, procedures, and practices
- Providing good customer service to callers by alwaysdemonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training asappropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and always maintain strict confidentiality
- Industry: Operation Dept (Contact Center)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions on new tools and systems, fostering skill development within the team.
- Analyzed customer feedback trends to identify service improvement opportunities and implement strategies.
- Streamlined communication processes, resulting in improved customer satisfaction ratings across all platforms.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality assurance standards.
- Provided training and mentorship to new team members on company procedures.
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with regulatory requirements in all customer interactions and documentation.
- Developed comprehensive knowledge of government services to assist clients effectively.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Graphics Designer & Machine Operator
Darwish Holding
01.2011 - 07.2016
- Designed visual content, including brochures, flyers, and posters.
- Created and edited digital graphics, images, and illustrations.
- Operated large-format printers and managed printing processes.
- Ensured efficient workflow by maintaining equipment and managing inventory of paper and ink.
- Delivered exceptional customer service, handled orders, and ensured timely project completion
- Industry: Contracting Company
- Developed innovative visual concepts for branding and marketing campaigns.
- Collaborated with cross-functional teams to ensure design alignment with project goals.
- Utilized Adobe Creative Suite to create high-quality graphics and layouts.
- Mentored junior designers, providing guidance on best practices and creative techniques.
- Enhanced user experience through effective interface design for digital platforms.
- Analyzed market trends to inform design strategies and maintain competitive edge.
- Conducted client presentations to showcase design proposals and gather feedback.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Education
Bachelor of science - architectural
Cavite University
03.2010
Vocational Course - Business Administration And Management
Beyond Business Coaching
Canada10-2014
High School -
Eastern Bacoor Nationalhigh School
Philippines04.2007
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Queens Row elementary school
Skills
- Computer literacy- MS word package Microsoft word and excel power point, outlook
- Adobe Photoshop
- AutoCAD
- Strong communication
- Simultaneous task management
- 3D Max design
- Client relationship management
- Team leadership
- Support Team
- Talent acquisition skills
- IT Team
- Highly Empathetic
- Skilled in high-pressure environments
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Effective communication abilities
- Displays positive professional outlook and behavior
- Knowledge of Medical Terminology, Procedures and Diagnosis will be an addedadvantage
- Effective verbal communication
- Solution focused and High problem-solving skills
- Excellent time management and self-organizing
- Good typing speed
- Skilled in using MS Office applications
- Administrative coordination
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
Accomplishments
Business Partner - W-BLUE TRADING SERVICES
INDUSTRY : PROGRAMING & MOBILE APPLICATION DEVELOPMENT
ACCOMPLISHMENT APPLICATION:
WLIVE - STREAMMING APPLICATION
AVAILABLE - APPSTORE & PLAYSTORE
LOCATION: DOHA QATAR
Business Partner- Nastar Emenence Solution & Consulting
Location: Doha Qatar
Industry: Consultancy
Business Owner : HIDDEN SAMGYUP BAR
FOOD AND BEVERAGE KOREAN SAMGYUP
LOCATION: CAVITE CITY
Timeline
Engineering Admin Assistant / Project Secretary
AL-Majed Group
11.2022 - 01.2023
Associate Project Coordinator | Invoicing Clerk
Malomatia (Qatar Government Contact Center)
09.2020 - 08.2022
Customer Service Representative & Technical Support Government Network
Malomatia (Qatar Government Contact Center)
10.2016 - 09.2020
Graphics Designer & Machine Operator
Darwish Holding
01.2011 - 07.2016
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Queens Row elementary school
Bachelor of science - architectural
Cavite University
Vocational Course - Business Administration And Management
Beyond Business Coaching
High School -
Eastern Bacoor Nationalhigh School
Disclaimer
I hereby certify that all information given in this data is correct/to best of my knowledge belief and ability Arch. Gilbert Gutierrez