Gilbert Raymundo Riate
Camarin
Summary
Resourceful IT professional skilled in technical troubleshooting, end-user support, and network development. Expertise in software configuration and network administration, with a focus on cost-effective solutions and productivity enhancements. Proven problem solver capable of addressing complex issues and delivering high-quality user service in challenging environments.
Overview
32
32
years of professional experience
Work History
Administrative Staff Analyst - Solution & Recovery
SPX Mega FM North
Caloocan City
10.2025 - Current
- Day to day checking of parcels with issues. Quering them according to real time status then handle it prior to any exception to apply.
- Printing of Air Way Bill and Labels matching the exception applied for - namely: cancelled, delivered, lost, damaged, loose, other courier and intercepting pre-RTS orders.
- Scanning of parcels using PDA Barcode/QRcode scanner in order to check if exception are applied successfully.
Parcel Handler, Drop-off
EJ's Upholstery Service
Caloocan City
02.2023 - 10.2025
- Person-in-charge for parcel inbound collections (Shopee (SPX), Lazada (LEX), & Flash Express)..
- Scanning of parcel waybills using QR Code or Barcode Reader to be able to register parcel information on a live system portal or mobile application.
- Sorting and packing of all scanned inbounded parcels ensuring quantity tally from physical count to the forecasted quantity on the live system portal or mobile application.
- Daily hand-over or unbounding of all scanned inbounded parcels to the assigned line haul collection partner.
- Provide detailed transmittal form and truck seal for every line haul collection partner .
Customer Support Agent
AFNI, SM Carpark Plaza, Tower 4
Quezon City
12.2022 - 02.2023
- Verizon Wireless Account (Non-voice) - Providing consumer support for mobile lines, mobile plans, and mobile devices & accessories.
- Live engagement support for Verizon subscribers maintaining one call resolution and KPI metrics compliance.
- Account related inquiries such as online registration, plan change, payment enrollment & arrangement, bill explanation, payments & credit adjustment, promo correction, activation of features and cancellation of services.
- Order processing for post paid lines, plans, trade-ins, promos and discounts.
- Order tracking for devices and accessories for returns and upgrades.
IT Technician
Living Innovations Corp.
Mandaluyong City
09.2022 - 12.2022
- Providing technical support for all departments, namely: Modulasse, Bang & Olufsen, Minnotti, Gaggenua.
- All-around support for laptop, network, printer and cctv including hardware & software installation, maintenance and remote assistance.
Authorized Representative
CARD SME Bank
San Jose Del Monte City
03.2022 - 09.2022
- Collecting and transacting agent for member loans, withdrawals and payments.
- Transacting daily collections online using Konek2Card app and update google sheets for record keeping of each transaction.
- Deposit funds collected from assigned centers directly to the bank.
Technical Support Agent
Teleperformance, SM Fairview Hub
Quezon City
01.2022 - 07.2022
- AT&T Uverse Account (Voice) - Providing technical support for home internet, landline phone and on-demand television.
- On-call support for AT&T subscribers maintaining one call resolution and KPI metrics compliance.
- Line testing, troubleshooting & repair, channels, packages & programs activation, and assistance in device self-install or replacement.
Virtual Assistant - WFH Remote Setup
Upwork formerly Odesk
Santa Clara
10.2010 - 01.2022
- Held a position of a Professional Independent Contractor rendering services from different companies under different employers on a project basis.
- Offering services like Data Entry Professional, Nutritional Transcriptionist, Technical Support and Web Researcher..
- Ranked as Top Rated Professional, completed 21 jobs, total hours worked is 15,438.
Customer Support Specialist - WFH Remote Setup
Alchemic Dream
Swanigan
08.2010 - 12.2012
- The main role is to provide technical and online game support for players in-game and on forums and other tools at their own disposal.
- Assistance and guidance to players through a typed-chat client, in-game customer support, as well as email-based customer support.
- Submit the daily reports for the attention of the project manager to observe the defined planning.
- Apply procedures, and quality charters for communication.
BMET Assistant
Pulser Med ~ Brains Trading
Caloocan City
04.2010 - 07.2011
- Install, inspect, calibrate, modify, test, and repair medical equipment and instruments used in diagnosing and treating diseases namely ultrasound, x-ray, mammography, and ventilators.
- Research blueprints, written specifications, manuals, and standard specialized equipment in order to maintain most of its duties.
- Dismantling equipment in order to locate the cause of malfunction, repairing or replacing defective parts, reassembling equipment and adjusting precision components according to blueprint specifications, and performing safety checks on electrical and radiation equipment.
- Replace, add, and reset original components to meet specific therapeutic or diagnostic requirements.
Virtual Assistant Auction Lister
DTYFD
Staffordshire
06.2009 - 03.2010
- Adding, modifying, and ending listings from different ranges of products using Auctiva.
- Filling up item details, description (HTML-Full Size Editor), insertion of item images, setting buy-it-now price, shipping and check-out options statements.
- Randomly checking of products over Stax Trade Centres for detailed description of items using product code, description, variants and recommended retail price (RRP).
- General checking of listings before posting in eBay Store.
- Responding to customers' questions about products via the company's webmail and eBay shop.
Freelance IT Specialist
Self-Employed
NCR
12.2008 - 06.2009
- Onsite and remote servicing for installation of application software.
- Onsite and remote servicing for preventive maintenance, such as removal of malware and viruses, maintaining system stability and system updates.
- Onsite servicing for computer and laptop diagnosis, repairs, upgrades, and assembly.
- Onsite servicing for installation and replacement of computer hardware components.
- Onsite servicing for installation of operating systems, including device drivers and application software.
- Onsite hard drive data recovery, backup, and cloning.
- Onsite broadband, routers, hubs and switches setup, configuration, and support.
- Onsite local-area and wireless networking setup, configuration, and support for home, office, and business.
- Onsite planning, development, and implementation of electrical and network distribution for office and business computer deployment.
Technical Support Level 1
Teletech Customer Care Management
Q. C.
08.2008 - 12.2008
- In-bound call center agent handling support for Verizon high speed internet.
- Assisting clients over the phone, for technical issues and concerns for DSL lines.
- Providing information on new and existing accounts like service ready date, network outages, e-mail status and account status.
- Blind-troubleshooting of modems and supported routers.
- Running diagnostic tools like NXTT for line testing, whiteboard for outage forecast, CSR for password resetting, FOCISnet & Strategic System Platform for verifying orders.
- Creation of remedy notes & net way soft-tickets for dispatching field technicians. Severe issue escalation over to NST.
Freelance IT Specialist
Self-Employed
NCR
07.2008 - 08.2008
- Onsite and remote technical support nationwide.
- Provided onsite and remote preventive maintenance, including malware removal, virus protection, and system updates to ensure optimal system stability.
- Conducted onsite diagnosis, repairs, upgrades, and assembly of computers and laptops to enhance functionality and performance.
- Onsite servicing for installation of operating systems, including device drivers and application software.
- Executed onsite data recovery for hard drives, ensuring restoration of critical information.
- Onsite broadband, routers, hubs and switches setup, configuration, and support.
- Onsite local-area and wireless networking setup, configuration, and support for home, office, and business.
- Executed onsite planning, development, and implementation of electrical and network distribution for efficient office and business computer deployment.
IT Specialist
Digital Media Exchange
Global City
05.2006 - 07.2007
- Assured the effective day-to-day operation and maintenance of 100 PC Desktops including laptops used by the CEO's and managers.
- Provided internal support to front desk staff, CEOs, and other departments.
- Provided internal support to front desk staff, CEO's, and other departments.
- Assured the effective day-to-day operation and maintenance of 100 PC Desktops including laptops used by the CEOs and managers.
- Install application software and gaming application software both online and LAN.
- Configured 120 PC desktops for "The MOB" (Digital Entertainment Center), streamlining setup of operating systems, hardware, and network connectivity.
- On-site technician supporting an entire game publishing event or grand EB events.
- Configuration, management, and enrollment of thumbprint, in the biometrics time and attendance machine using ITC program.
- Installation, configuration of INFOCUS projectors connected to PC Desktops, for AVP (Audio / Visual Presentation) purposes.
IT Specialist
PC Dynamics
Caloocan City
02.2002 - 05.2006
- Performed on-site repair and preventive maintenance on personal computers and related peripherals.
- Maintain an efficient working environment and quickly resolve customer issues.
- Analyze technical problems, schedule assignments, and approve all completed works.
- Produce estimates, invoices for repairs, and orders for parts.
- Implemented new policies and procedures that significantly expedited check-in and repair procedures.
- Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner.
- Built custom computers to best serve the customer's needs. Diagnosed and repaired hardware problems, completely built computers, troubleshoot technical problems, and installed software applications.
- Delivered, set up, and networked large computer systems on Windows XP, Windows Vista, and Windows 7. Designed, implemented, and managed wired and wireless networks with firewall and router configuration, and anti-malware solutions.
Printer Operator
Titan Advertising Technologies
Llano
09.2001 - 02.2002
- In-charge in maintaining NUR Salsa Ultima 3200 Printer in good condition, well-cleansed, and running in good condition.
- Preparation and checking availability of tarpaulin or poly-tarps to be the medium for printing, it must be defect-free.
- Using an improvised roller for measurement and cutting purposes.
- Manual feeding of tarpaulin to the printer.
- Checking of ink levels according to its color (C/M/Y/K). Replenish ink with low-level.
- Cleansing and flushing of solvent to maintain a clean flow of ink in each tube, and running a test to check print quality, texture, and color.
- Keeping eyes busy on the currently printing stuff and monitor its development against defects.
- Cutting-out the finished project, and roll it. Getting it ready for glazing or clear coating.
Data Encoder
Mitsubishi Motors (DCT Holdings)
Q. C.
08.2000 - 08.2001
- In-charge in the Parts Issuance Department. Querying, browsing database files by part number for parts availability, checking status for reorder by MMC or subject for alternative replacement by other suppliers.
- Receiving of job order for the service to be rendered submitted by the mechanic in-charge, both parts for reorder or replacement.
- Data-entry procedure through PC Desktop and printout data gathered using a job order form via printer.
- Forwarding of detailed completion of job order to the billing department for billing procedures.
- In-house computer technician for minor repair and preventive maintenance of PC Desktop, peripherals, and printers including ink replacement.
Head Stock Utility Clerk
HBC Your Personal Store
Q.C.
09.1997 - 07.2000
- Reviewed supporting documents for deliveries to ensure accuracy.
- Inspected delivered items for defects, expiration dates, brand accuracy, and order quantity.
- Check all products for valid barcodes, add if not existing, correct if there are corrections.
- Replenish sold-out items, at the same time monitor shoplifters.
- Tracked daily product movement, availability, and expiration through a data-entry program.
- Gathered inputs on product movement, availability, and expiration through data monitoring.
- Maintained cleanliness of stock room to prevent pest infestations, sorting products for easy access.
Data Encoder
Banco De Oro (Temps and Staffers)
Mandaluyong City
02.1997 - 08.1997
- Assigned in Credit Card Operations – I.
- In-charge with data-entry procedures collecting data and images on approved credit card application forms.
- Scanning client's picture and signature, key-in name, and validity period, activates the card printer.
- Checking printer outputs; checked spelling of name and the quality of image in the card.
- Placed finished credit card to the plastic envelope provided by BDO, labeled by BDO Branch.
- Submission of blank magnetic stripe card requisition form depending on the quantity of cards to be created.
- In-house computer technician minor support, repair, and preventive maintenance on selected PC Desktop, peripherals, printers, and scanners.
Timekeeper / Tool keeper
PREDECOR
Manila
07.1996 - 01.1997
- Collect, verify, and monitor employees' time card for time and attendance checking.
- Escalate time card with tardiness and absence to the supervisor for further warnings and comprehensions.
- Issuance of tools needed by laborer employees.
- Logged borrowed tools in the inventory book for tracking.
- Remind the borrower to return borrowed tools before the end of the day.
Student Assistant
Systems Technology Institute
Novaliches
04.1996 - 06.1996
- Facilitated PC desktop configurations and preventive maintenance to ensure optimal functionality.
- Assisted STI-Novaliches students during their computer laboratory hands-on, engaging proper guidance and tutorials.
- In-house computer technician that collaborates with other Student Assistant Staffs in modifying the old system, old PC Desktop setting, and networking.
- In-house computer technician that collaborates with other Student Assistant Staff in modifying the old system, old PC Desktop setting, and networking.
Factory Worker
Sanyo Philippines Inc.
Taguig
06.1994 - 12.1995
- Operated in Spot Welding Department (Gas Stove/Electric Fan/Piping Section) as a machine operator.
- Operated Air Pressure Automatic Spot Welding Machines, 15 KVA and 50 KVA, ensuring quality welds for production.
Education
Collegiate - Computer Programming and Operations (Business Systems)
System Technology Institute (STI College)
Short Course - Corel Draw v.8 (Basics)
Informatics
Skills
- Project Management
- Technical Support
- Helpdesk support
- Workflow Optimization
- Operational Efficiency
- Data Migration
- System Administration
- Software and hardware installation
- Printer and scanner installation
- Network troubleshooting
- Network setup and testing
- Computer Programming and Operations (Business Systems)
- Programming
- (Dbase3, Foxpro, Clipper, COBOL, CICS)
- Multiple operating systems
- Microsoft Office proficiency
- Systems Technology Institute – Microsoft Office Applications
- Office Equipment Management
- Preventive maintenance support
- Network and electronics development
- Software
- Desktop configuration proposals
- BIOS configuration
- Content Management
- Rapid technology adaptation
- Certified professional
- Additional
Timeline
Administrative Staff Analyst - Solution & Recovery
SPX Mega FM North
10.2025 - Current
Parcel Handler, Drop-off
EJ's Upholstery Service
02.2023 - 10.2025
Customer Support Agent
AFNI, SM Carpark Plaza, Tower 4
12.2022 - 02.2023
IT Technician
Living Innovations Corp.
09.2022 - 12.2022
Authorized Representative
CARD SME Bank
03.2022 - 09.2022
Technical Support Agent
Teleperformance, SM Fairview Hub
01.2022 - 07.2022
Virtual Assistant - WFH Remote Setup
Upwork formerly Odesk
10.2010 - 01.2022
Customer Support Specialist - WFH Remote Setup
Alchemic Dream
08.2010 - 12.2012
BMET Assistant
Pulser Med ~ Brains Trading
04.2010 - 07.2011
Virtual Assistant Auction Lister
DTYFD
06.2009 - 03.2010
Freelance IT Specialist
Self-Employed
12.2008 - 06.2009
Technical Support Level 1
Teletech Customer Care Management
08.2008 - 12.2008
Freelance IT Specialist
Self-Employed
07.2008 - 08.2008
IT Specialist
Digital Media Exchange
05.2006 - 07.2007
IT Specialist
PC Dynamics
02.2002 - 05.2006
Printer Operator
Titan Advertising Technologies
09.2001 - 02.2002
Data Encoder
Mitsubishi Motors (DCT Holdings)
08.2000 - 08.2001
Head Stock Utility Clerk
HBC Your Personal Store
09.1997 - 07.2000
Data Encoder
Banco De Oro (Temps and Staffers)
02.1997 - 08.1997
Timekeeper / Tool keeper
PREDECOR
07.1996 - 01.1997
Student Assistant
Systems Technology Institute
04.1996 - 06.1996
Factory Worker
Sanyo Philippines Inc.
06.1994 - 12.1995
Collegiate - Computer Programming and Operations (Business Systems)
System Technology Institute (STI College)
Short Course - Corel Draw v.8 (Basics)
Informatics