Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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GILBERT ISLA

Angeles City

Summary

Dynamic professional with a strong background in sales, customer service and accounting related work (Bookkeeping, Accounts Payable/ Accounts Receivable and Invoicing). Results-driven and accomplished team leader / manager with 10 years of experience in corporate set up environment. Leveraging transferable skills from my years of experience to bring a fresh perspective and contribute to the success of your company. Committed to ongoing learning and professional development in the new and exciting challenges of my new role possibly.

Overview

10
10
years of professional experience

Work History

SENIOR ACCOUNTANT

CLOUDSTAFF
05.2024 - 02.2025
  • Reconciled accounts and created documents for monthly closure procedures.
  • Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
  • Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Analyzed client contracts to ensure accurate billing as per agreed terms, minimizing disputes and maintaining positive relationships.

Administration Officer / Invoicing Officer / AR and AP Officer

TOA Global
01.2023 - 05.2024
  • Went to Melbourne Australia for One Month to undergo Invoicing / AP / AR training
  • Managing incoming and outgoing communication, including emails, phone calls, and correspondence
  • Effectively communicating information within the organization and with external stakeholders
  • Handling data entry tasks, maintaining databases, and generating reports
  • Analyzing data to support decision-making processes within the organization
  • Assisting with basic financial tasks, such as processing invoices, managing petty cash, and tracking expenses
  • Collaborating with the finance department to ensure accuracy and compliance

Sales / Social Media Manager

Core Virtual Mall Corporation
11.2021 - 01.2023
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Preparing reports and analyzing data to assist management as they determine sales goals

Account Specialist

Iqor T-Mobile
03.2021 - 10.2021
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Store Supervisor

Walter Mart
01.2021 - 03.2021
  • Identifying customer inquiries and complaints and making appropriate recommendations for corrective solutions to meet their needs and expectations
  • Planning and executing alternatives to develop cost reduction procedures for minimizing project costs and expenses and preparing sales and inventory reports in an accurate and timely manner
  • Executing all store activities and operations with respect to organizational SOP's and standards and achieving sales target within set timeframes
  • Imparting training and guidance to new and existing employees for multiple products and its features and creating improvements in performance levels for all employees within an organization

Customer Service Supervisor

Alorica
03.2016 - 11.2020
  • Resolves and de-escalates customer complaints by solving issues quickly, achieving a high level of customer satisfaction
  • Conducted performance reviews of employees and gave suggestions for improved productivity
  • Improves office procedures to enable team to produce quality work efficiently and increase productivity of office
  • Motivates and instructs administrative employees on the best ways to complete routine and complex situations and tasks
  • Used active listening and questioning skills to communicate effectively with various department staff
  • Supervise new employees' performance and provided constructive criticisms to increase proficiency in completing tasks
  • Provides instructions for changes and improvements in front-line productivity according to management directions

Senior Subject Matter Expert

Sutherland
12.2014 - 01.2016
  • Collaborated with other company departments to develop appropriate training to facilitate the understanding of product features
  • Developed a task system to improve workflows for all employees and management

Education

Bachelor of Science - Accountancy

St. Rose Educational Foundation Inc.
04.2015

Bookkeeper - NC3 Certified

St. Rose Educational Foundation Inc.
04.2013

Skills

  • Invoicing
  • Accounts Payable
  • Accounts Receivable
  • Microsoft Excel
  • Microsoft Powerpoint
  • Generating Leads
  • Sales forecasting
  • Result analyzation
  • Bookkeeper work
  • Accounting Task
  • People skill
  • Financial forecast / projection
  • Various CRM tools (Citrix, GFR, Pronto, Redmap, Maximo and Etc)

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge.

Timeline

SENIOR ACCOUNTANT

CLOUDSTAFF
05.2024 - 02.2025

Administration Officer / Invoicing Officer / AR and AP Officer

TOA Global
01.2023 - 05.2024

Sales / Social Media Manager

Core Virtual Mall Corporation
11.2021 - 01.2023

Account Specialist

Iqor T-Mobile
03.2021 - 10.2021

Store Supervisor

Walter Mart
01.2021 - 03.2021

Customer Service Supervisor

Alorica
03.2016 - 11.2020

Senior Subject Matter Expert

Sutherland
12.2014 - 01.2016

Bookkeeper - NC3 Certified

St. Rose Educational Foundation Inc.

Bachelor of Science - Accountancy

St. Rose Educational Foundation Inc.

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GILBERT ISLA