Gilbert Idorot
IT Support Specialist
Davao City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Systems Support Specialists
DECOARTS MKTG
2 2021 - 5 2024
- Provided timely and comprehensive IT support to address system issues during store operating hours
- Testing and evaluating new systems to identify and report any bugs or technical issues
- Ensured smooth operation of technology systems to support store operations.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Created help desk tickets, troubleshot and resolved desktop issues.
Logistics Staff
SANITARY CARE ASIA PRODUCTS INC.
10.2020 - 01.2021
- Managed customer orders and ensured timely delivery
- Coordinated with suppliers to receive deliveries and accurately input inventory data
- Ensured all customer orders were fulfilled efficiently and accurately.
Office Staff
KAZZ INTERNATIONAL ENT. CORP.
10.2018 - 05.2020
- Managed incoming and outgoing correspondence, ensuring timely distribution and response to emails and phone calls
- Organized and maintained office filing systems, facilitating easy access to important documents and information
- Assisted in budget tracking and expense reporting, contributing to efficient financial management practices within the office.
Education
Bachelor of Science in Computer Technology - Information Technology
UNIVERSITY OF SOUTHEASTERN PHILIPPINES
Davao City, Philippines06.2018
Skills
AUTODESK AUTOCAD
ADOBE PHOTOSHOP
ADOBE PREMIER PRO
COMMUNICATION SKILL
ORGANIZATIONAL SKILL
PROBLEM SOLVING SKILL
Remote Support
Hardware Installation
Technical Support
Hardware and Software Repair
Certification
COMPUTER HARDWARE SERVICING NCII
Personal Information
- Date of Birth: 07/09/91
- Nationality: Filipino
References
- MARK CRISS ALISNA, IT Support Supervisor, DecoArts Mktg.
- GLENN CAYUNDA, Warehouse & Logistic Team Leader, SCPA (Sanitary Care Products Asia – Davao), 09190843922
Timeline
Logistics Staff
SANITARY CARE ASIA PRODUCTS INC.
10.2020 - 01.2021
Office Staff
KAZZ INTERNATIONAL ENT. CORP.
10.2018 - 05.2020
Systems Support Specialists
DECOARTS MKTG
2 2021 - 5 2024
Bachelor of Science in Computer Technology - Information Technology
UNIVERSITY OF SOUTHEASTERN PHILIPPINES