GILBERT GRANPENAS
Project Manager
Porac
Summary
Seeking a role that supports professional growth and development, while expanding skills in a dynamic, fast-paced setting. Passionate about acquiring new knowledge and honing capabilities for career success. Embraces challenges and seizes opportunities for continuous learning and advancement. Committed to contributing positively to a team-oriented work environment that values innovation and excellence.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager
Fame
04.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for client projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Telesales Prime
RMS Collect Phils, INC an IQOR Company
01.2021 - 08.2022
- Company Overview: T-Mobile Telesales Prime
- Taking incoming phone calls
- Closing a sale
- Processing payments
- Reaching quotas every month
- Technical support
- Net promoters score
- Transferring calls
- T-Mobile Telesales Prime
Advance Technical Support
Concentrix ATT
01.2020 - 01.2021
- Company Overview: Advance Technical Support
- Taking incoming phone calls
- Processing customer request
- Making customers happy
- AHT
- Net promoter score
- Advance Technical Support
CSR
Sutherland Global Services
02.2019 - 01.2020
- Company Overview: HughesNet
- Technical support
- Billing
- Account management
- HughesNet
Education
High School -
San Jose del Monte Bulacan National High School
01.2005 - 01.2009
College - AMA Computer Learning Center
01.2015 - 01.2017
Skills
Proficient in English
Timeline
Project Manager
Fame
04.2024 - Current
Telesales Prime
RMS Collect Phils, INC an IQOR Company
01.2021 - 08.2022
Advance Technical Support
Concentrix ATT
01.2020 - 01.2021
CSR
Sutherland Global Services
02.2019 - 01.2020
College - AMA Computer Learning Center
01.2015 - 01.2017
High School -
San Jose del Monte Bulacan National High School
01.2005 - 01.2009
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