Gilbert Gallano
Marikina City, Metro Manila
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Pharmacy Benefits Manager
Continuum Global Solution
10.2024 - 02.2025
- Optimize and manage prescription drug benefits for both insurers and their beneficiaries.
- Processing request for prescription refills and renewal.
Customer Support Specialist
UP Town Center
09.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Representative
Quantrics Inc.
04.2021 - 09.2022
- Promptly response to inquiries and requests from customers.
- Managing customers account.
Customer Service Representative
Alorica
03.2020 - 12.2020
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Hotel Reservation Specialist
Altisource
01.2019 - 07.2019
- Processing reservation requests from guests over the telephone.
- Answer inquiry about rates, room type availability, dates of stay, cancellation policies, and making special arrangements.
Parish Secretary
Our Lady of the Most Holy Rosary Parish
10.2017 - 12.2019
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Greeted visitors, callers and members of congregation courteously and promptly
- Created and updated membership rosters, church documents and basic reports.
Hotel Reservation Specialist
Teleperformance Ayala
02.2016 - 10.2017
- Processing reservation requests from guests over the telephone.
- Answer inquiry about rates, room type availability, dates of stay, cancellation policies, and making special arrangements.
Education
Bachelor of Arts - Philosophy
St. Anthony Mary Claret Seminary College
Culiat, Metro Manila, PhilippinesBachelor of Science - Computer Science
Asian Institute of Computer Studies
Taguig, Metro Manila, PhilippinesBusiness Software Application
AMA Computer Learning Center
Skills
- Reservation Specialist
- Upselling strategies
- Problem-solving Skill
- Active listening
- Call management
Timeline
Pharmacy Benefits Manager
Continuum Global Solution
10.2024 - 02.2025
Customer Support Specialist
UP Town Center
09.2022 - 01.2024
Customer Service Representative
Quantrics Inc.
04.2021 - 09.2022
Customer Service Representative
Alorica
03.2020 - 12.2020
Hotel Reservation Specialist
Altisource
01.2019 - 07.2019
Parish Secretary
Our Lady of the Most Holy Rosary Parish
10.2017 - 12.2019
Hotel Reservation Specialist
Teleperformance Ayala
02.2016 - 10.2017
Bachelor of Arts - Philosophy
St. Anthony Mary Claret Seminary College
Bachelor of Science - Computer Science
Asian Institute of Computer Studies
Business Software Application
AMA Computer Learning Center
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