Gilbert Dacillo
Antipolo City, Province Of Rizal
Summary
Driven by a strong background in Quality Assurance and Customer Service, honed at companies like IntouchCX Philippines, I excel in critical thinking and call center operations. Demonstrated expertise in enhancing accuracy and client satisfaction, with a proven track record of prioritizing tasks effectively to achieve optimal results.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
IntouchCX Philippines
Antipolo City, Province Of Rizal, Philippines
08.2021 - Current
- Task Monitoring: Oversee task queues to ensure that all assignments are completed a timely manner.
- File Uploads and Reporting: Upload files at regular intervals to ensure clients have access to up to date reports.
- Priority Management: Focus on priority tasks assigned by the QA manager and ensure that they are handled first.
- Client Collaboration: Attend client meetings for calibration, receive updates, and align with client expectation.
- Accuracy Assurance: Maintain a strict focus on accuracy with no tolerance for errors, ensuring thorough reviews of all task.
Customer Service Representative
Teleperformance
Antipolo City, Province Of Rizal, Philippines
07.2018 - 02.2021
- Student Registration Support: Assist students with registering on the website, providing guidance throughout the registration process.
- Customer Troubleshooting: Help customers by walking them through troubleshooting steps to resolve their issue.
- Call Center Process Adherence: Ensure the use of empathy statements and adherence to the proper call flow in all customer interactions.
- Process alignment: Make sure that all processes are aligned with the client's expectations and guidelines.
- Chat and Email Support: Response promptly to chat inquiries and customer email to maintain quick and effective communication.
- Case Management: Complete case documentation immediately after each call interaction.
Stock Clerk
Otto General Merchandise
Antipolo City, Province Of Rizal, Philippines
02.2017 - 02.2018
Game Attendant
Pan Asia Manpower & General Service Inc
Antipolo City, Province Of Rizal, Philippines
05.2015 - 10.2016
M&M's Brand Repacker
Duty Free Philippines
Pasay, Metro Manila, Philippines
11.2015 - 12.2015
Warehouse Clerk
Baby Company
Quezon City, Metro Manila, Philippines
01.2014 - 06.2015
Education
Undergraduate - Accounting
Technological Institute of The Philippine
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Antipolo National High School
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Quality Assurance
Critical thinking abilities
Customer Service
Product Knowledge
Call center experience
Timeline
Quality Assurance Analyst
IntouchCX Philippines
08.2021 - Current
Customer Service Representative
Teleperformance
07.2018 - 02.2021
Stock Clerk
Otto General Merchandise
02.2017 - 02.2018
M&M's Brand Repacker
Duty Free Philippines
11.2015 - 12.2015
Game Attendant
Pan Asia Manpower & General Service Inc
05.2015 - 10.2016
Warehouse Clerk
Baby Company
01.2014 - 06.2015
Undergraduate - Accounting
Technological Institute of The Philippine
04.2001 -
High School Diploma -
Antipolo National High School
04.2001 -