Gilbert Dacillo
Antipolo City, Province Of Rizal
Summary
Driven by a strong background in Quality Assurance and Customer Service, honed at companies like IntouchCX Philippines, I excel in critical thinking and call center operations. Demonstrated expertise in enhancing accuracy and client satisfaction, with a proven track record of prioritizing tasks effectively to achieve optimal results.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
IntouchCX Philippines
08.2021 - Current
- Task Monitoring: Oversee task queues to ensure that all assignments are completed a timely manner.
- File Uploads and Reporting: Upload files at regular intervals to ensure clients have access to up to date reports.
- Priority Management: Focus on priority tasks assigned by the QA manager and ensure that they are handled first.
- Client Collaboration: Attend client meetings for calibration, receive updates, and align with client expectation.
- Accuracy Assurance: Maintain a strict focus on accuracy with no tolerance for errors, ensuring thorough reviews of all task.
Customer Service Representative
Teleperformance
07.2018 - 02.2021
- Student Registration Support: Assist students with registering on the website, providing guidance throughout the registration process.
- Customer Troubleshooting: Help customers by walking them through troubleshooting steps to resolve their issue.
- Call Center Process Adherence: Ensure the use of empathy statements and adherence to the proper call flow in all customer interactions.
- Process alignment: Make sure that all processes are aligned with the client's expectations and guidelines.
- Chat and Email Support: Response promptly to chat inquiries and customer email to maintain quick and effective communication.
- Case Management: Complete case documentation immediately after each call interaction.
Stock Clerk
Otto General Merchandise
02.2017 - 02.2018
Game Attendant
Pan Asia Manpower & General Service Inc
05.2015 - 10.2016
M&M's Brand Repacker
Duty Free Philippines
11.2015 - 12.2015
Warehouse Clerk
Baby Company
Quezon City
01.2014 - 06.2015
Education
Undergraduate - Accounting
Technological Institute of The Philippine
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Antipolo National High School
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Quality Assurance
Critical thinking abilities
Customer Service
Product Knowledge
Call center experience
Timeline
Quality Assurance Analyst
IntouchCX Philippines
08.2021 - Current
Customer Service Representative
Teleperformance
07.2018 - 02.2021
Stock Clerk
Otto General Merchandise
02.2017 - 02.2018
M&M's Brand Repacker
Duty Free Philippines
11.2015 - 12.2015
Game Attendant
Pan Asia Manpower & General Service Inc
05.2015 - 10.2016
Warehouse Clerk
Baby Company
01.2014 - 06.2015
Undergraduate - Accounting
Technological Institute of The Philippine
04.2001 -
High School Diploma -
Antipolo National High School
04.2001 -
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