GIL WAREN BRONSAL
San Pedro City
Summary
Dedicated and customer-focused Customer Care Associate in delivering exceptional service and support. Adept at handling inquiries, resolving issues efficiently, and ensuring customer satisfaction through strong communication and problem-solving skills. Passionate about building positive relationships and enhancing customer experiences to drive brand loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility Philippines B.V. Branch Office
04.2023 - 05.2025
- Help the providers/healthcare workers with complaints and questions regarding claims,benefits and payment information for 2 years. Knowledge of policies, coverage, and reimbursement procedures.
- Insurance claims processing, knowledge of policies, coverage, and reimbursement procedures.
- Providing accurate claim status, denial reason and at the same time giving options and instructions to approved and adjust the payment for specific claim.
Junior Engineer and Lead Technician
Total Engineering Services
01.2022 - 01.2023
- Completing tasks as assigned by engineers
- Maintaining engineering systems, and reporting to supervisors
- Managed quality control and maintain high level of customer satisfaction
Site Inspector and Safety Officer
Fox Chemical Inc. Waterproofing Company
01.2018 - 01.2019
- Ensure that businesses follow proper health regulations
- Ensure protocols to protect their workers and customers
- Checking the safety and calculating risk factors of machines
Education
Bachelor of Science - Electrical Engineering
Technological University of The Philippines
Taguig, Metro Manila, Philippines11-2023
Skills
- Comprehensive product and service understanding
- Effective communication
- Proficient in managing disputes
- Strategic issue analysis
- Proficient in prioritizing tasks
- Skilled in Microsoft Suite tools
Accomplishments
- Rising Star (July 2021)
- Station Champion (Nov 2020)
- Highest Rank Agent - Alpha Player (December 2023, January 2024, March 2024, June 2024, May 2024)
- Best AHT (September 2024)
- Best Team Player (January to August 2024)
Timeline
Customer Service Representative
Sagility Philippines B.V. Branch Office
04.2023 - 05.2025
Junior Engineer and Lead Technician
Total Engineering Services
01.2022 - 01.2023
Site Inspector and Safety Officer
Fox Chemical Inc. Waterproofing Company
01.2018 - 01.2019
Bachelor of Science - Electrical Engineering
Technological University of The Philippines
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