Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
GIL WAREN BRONSAL

GIL WAREN BRONSAL

San Pedro City

Summary

Dedicated and compassionate Customer Service Representative with a strong background in healthcare administration and patient support. Proven ability to billing inquiries, resolve insurance claims, and ensure seamless patient experiences. Skilled in medical terminology, claims processing, and HIPAA compliance, with a deep commitment to maintaining confidentiality and accuracy. Adept at working in fast-paced environments, collaborating with healthcare professionals, and providing empathetic service to patients.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sagility Philippines B.V. Branch Office
04.2023 - 05.2025
  • Help the providers/healthcare workers with complaints and questions regarding claims,benefits and payment information for 2 years. Knowledge of policies, coverage, and reimbursement procedures.
  • Insurance claims processing, knowledge of policies, coverage, and reimbursement procedures.
  • Providing accurate claim status, denial reason and at the same time giving options and instructions to approved and adjust the payment for specific claim.

Junior Engineer and Lead Technician

Total Engineering Services
01.2022 - 01.2023
  • Completing tasks as assigned by engineers
  • Maintaining engineering systems, and reporting to supervisors
  • Managed quality control and maintain high level of customer satisfaction

Site Inspector and Safety Officer

Fox Chemical Inc. Waterproofing Company
01.2018 - 01.2019
  • Ensure that businesses follow proper health regulations
  • Ensure protocols to protect their workers and customers
  • Checking the safety and calculating risk factors of machines

Education

Bachelor of Engineering Technology - Electrical Engineering

Technological University of The Philippines
11-2023

Skills

  • Product Knowledge
  • Communication skills
  • Conflict Resolution
  • Problem-Solving
  • Attention to Detail
  • Knowledge of Healthcare Policies
  • Time Management

Accomplishments

  • Rising Star (July 2021)
  • Station Champion (Nov 2020)
  • Highest Rank Agent - Alpha Player (December 2023, January 2024, March 2024, June 2024, May 2024)
  • Best AHT (September 2024)
  • Best Team Player (January to August 2024)

Timeline

Customer Service Representative

Sagility Philippines B.V. Branch Office
04.2023 - 05.2025

Junior Engineer and Lead Technician

Total Engineering Services
01.2022 - 01.2023

Site Inspector and Safety Officer

Fox Chemical Inc. Waterproofing Company
01.2018 - 01.2019

Bachelor of Engineering Technology - Electrical Engineering

Technological University of The Philippines

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GIL WAREN BRONSAL