Gigi Tingas
Dumaguete City Negros Oriental Philippines,Philippines
Summary
Experienced in delivering fast and accurate responses to customer queries via live chat. Demonstrates excellent communication and problem-solving skills, ensuring customer satisfaction. Thrives in high-pressure environments, maintaining positive attitude and multitasking with ease.
Overview
1
1
Language
14
14
years of professional experience
Work History
Live Chat Agent
Peak Support Global
07.2022 - 05.2026
- Provider Advocate chat support in Agero
- Assisted providers with account updates to ensure accurate information and service continuity
- Processed payments for providers to facilitate timely transactions and support service delivery
Food Ordering Representative
Sophi Inc
Dumaguete
01.2021 - 07.2022
- Handled customer orders in back office, confirming accurate and timely submission to Doordash
- Trained new representatives, sharing knowledge and best practices for better team performance.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Managed customer enquiries and provided detailed information on services to enhance satisfaction.
Travel Assistant
Sophi Inc
Dumaguete
04.2017 - 07.2021
- Streamlined check-in process for relocating guests, ensuring timely assistance and enhanced guest experience.
- Connected clients with resources to complete travel documents, insurance and currency exchanges.
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Maintained accurate and up-to-date records of all reservations and correspondence.
Monitoring and Evaluation Officer
SPI CRM
02.2016 - 04.2017
- Monitored customer orders for timely processing
- Identified and coordinated with alternative florists to fulfil customer order requests
- Managed stakeholder relationships, ensuring transparent communication on monitoring outcomes and actions taken.
Sales and Customer Service Representative
SPI CRM
Dumaguete
02.2015 - 12.2015
- Managed inbound sales calls for Teleflora, facilitating customer orders and ensuring satisfaction.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
Technical Support Representative
Qualfon
Dumaguete
03.2012 - 09.2012
- Resolved mobile technical issues for customers
- Promoted and sold airtime and mobile services, improving customer satisfaction
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
Education
Bachelor of Science - Bachelor of Science in Criminology
Negros State University
Dumaguete City01-2017
Bachelor of Science - Bachelor of Science in Nursing
Foundation University
Dumaguete CitySkills
- Chat support experience
- Customer service
- CRM software
- Order processing
- Technical troubleshooting
- Customer engagement
- Customer relationship management systems
- Process optimisation
- Multitasking
- Conflict resolution
- Effective communication
- Product expertise
Languages
English
Proficient
C2
Interests
- I love playing pickleball and playing with my pets during my me time
Timeline
Live Chat Agent
Peak Support Global
07.2022 - 05.2026
Food Ordering Representative
Sophi Inc
01.2021 - 07.2022
Travel Assistant
Sophi Inc
04.2017 - 07.2021
Monitoring and Evaluation Officer
SPI CRM
02.2016 - 04.2017
Sales and Customer Service Representative
SPI CRM
02.2015 - 12.2015
Technical Support Representative
Qualfon
03.2012 - 09.2012
Bachelor of Science - Bachelor of Science in Criminology
Negros State University
Bachelor of Science - Bachelor of Science in Nursing
Foundation University