GIFT JOY MIJARES
Pasig
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Team Lead
Tony Ellison Inc.
05.2020 - Current
- Shoplet- Ecommerce company based in New York
- Assists customer with their orders - tracking, status, credit/refund concerns, shipping and returns inquiries
- Amazon seller central - communicates via email messages, resolving issues within 24- 48hours timeframe
- Manage tracking, returns, listing errors, Product keyword search, A- Z claims and Negative feedback escalation specialists
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Account Management Officer II
APD Promotions
04.2024 - 12.2024
- Boosted brand visibility by developing and executing targeted promotional strategies.
- Streamlined marketing efforts, optimizing the use of social media platforms and digital channels for promotions.
- Managed event logistics to ensure seamless execution of promotional activities leading to positive brand experiences.
Customer Care Representative Tier 3
IBEX Global Solutions
08.2019 - 05.2020
- Handles triple play account - internet, tv and wireless billing concerns
- Delivered consistent support, responding to inquiries with clarity and patience.
Sr. Operations Advisor
CONCENTRIX
04.2015 - 07.2019
- Provides assistance with customer's satellite tv on trouble shooting (indoor/outdoor), billing, returns, technician appointment setting, etc
- Provides upselling - Upgrading of receiver and additional tv programs
- Acts as Technical Support Tier 3
- Serves as floor support during absence of Team Leader
Customer Service Associate
WNS GLOBAL SERVICES PHILIPPINES, Inc
12.2011 - 04.2015
- Assists customers on placing orders, order status, cancelling/changing existing order, etc (Retail B2B)
- Assists customer on new and renewal of magazine subscriptions, shipping status, billing concerns, etc (Magazine Subscriptions)
Sandwich Maker
Subway
03.2011 - 11.2011
- Takes and prepares customer orders
Telemarketing Sales Agent
G3 Telecommunications
11.2010 - 03.2011
- Calls possible customers to offer mobile prepaid cards
Telemarketing Sales Agent
Focus Care Corp.
02.2007 - 07.2007
- Calls possible customers to offer mobile prepaid cards
Education
High School -
Santolan National High School
01.2007
College - Computer Science Technology/IT
Infotech Institute of Arts and Science
01.2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Trainings Attended
- Time Management
- Assertiveness Training
- Failure Mode Effect Analysis
- Root Cause Analysis
- Leadership Training
Personal Information
- Place of Birth: Quezon City
- Date of Birth: 08/02/90
- Marital Status: Single
Timeline
Account Management Officer II
APD Promotions
04.2024 - 12.2024
Team Lead
Tony Ellison Inc.
05.2020 - Current
Customer Care Representative Tier 3
IBEX Global Solutions
08.2019 - 05.2020
Sr. Operations Advisor
CONCENTRIX
04.2015 - 07.2019
Customer Service Associate
WNS GLOBAL SERVICES PHILIPPINES, Inc
12.2011 - 04.2015
Sandwich Maker
Subway
03.2011 - 11.2011
Telemarketing Sales Agent
G3 Telecommunications
11.2010 - 03.2011
Telemarketing Sales Agent
Focus Care Corp.
02.2007 - 07.2007
College - Computer Science Technology/IT
Infotech Institute of Arts and Science
High School -
Santolan National High School
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