Giegie Grace Salamangca
Adelfa St. Villa Elena Tisa Cebu City
Summary
Experienced customer service professional with expertise in multi-channel support, including phone, email, and live chat. Demonstrated success in roles spanning Customer Success, Dispute Resolution, Technical Support, and Cold Calling with companies such as Booth & Partners, Foundever, and Fusion BPO. Skilled at managing complex customer concerns, resolving issues promptly, and delivering empathetic, solutions-focused assistance. Proficient in both front-line support and back-end investigations, consistently ensuring excellent customer experiences in fast-paced, blended environments.
Overview
11
11
years of professional experience
Work History
Property Consultant - CSR Maintenance
Logix BPO
05.2025 - 07.2025
- Assist residents over the phone by addressing inquiries and providing initial support for maintenance-related concerns.
- Troubleshoot and resolve basic maintenance issues through remote guidance when possible.
- Create and document Service Requests (SR) according to the type and urgency of each maintenance request.
- Dispatch appropriate technicians to handle on-site maintenance needs in a timely and efficient manner.
Customer Success Specialist
Booth & Partners Philippines Inc.
06.2024 - 03.2025
- Served as the main point of contact for clients via phone, email, and live chat.
- Scheduled healthcare appointments for patients and managed follow-ups.
- Built strong client relationships by providing personalized support.
- Collaborated with internal teams to enhance customer experience and processes.
Disputes Resolution & Fraud Investigation Specialist
Foundever (formerly Sitel)
04.2023 - 04.2024
- Verified cardholder activities and investigated suspicious transactions.
- Processed refunds, credits, and account adjustments.
- Created detailed reports on fraudulent transactions.
Cold Caller / Appointment Setter
Green Power Network
04.2022 - 12.2022
- Verified consumer details and qualified leads.
- Scheduled appointments with technicians and processed required documents.
- Maintained accurate records for follow-up.
Customer Care Specialist
HelloConnect Inc.
04.2021 - 03.2022
- Assist consumers via phone, email, and live chat.
- Managed customer subscriptions and meal selections.
- Tracked orders and processed credits, refunds, and cancellations.
Sr. Technical Support Associate
Fusion BPO Services Inc.
07.2019 - 03.2021
- Provided technical assistance via phone, email, and live chat.
- Assisted customers with electronic document management.
- Conducted troubleshooting and created service tickets.
Associate Customer Support
Tech Mahindra Vcustomer
05.2016 - 08.2017
- Managed subscriptions, upsold products, and assisted with billing concerns.
- Performed troubleshooting and processed refunds or cancellations.
Team Leader
Youthopia Media Philippines Inc.
10.2014 - 04.2016
- Supervised and trained field staff, ensuring quality task completion.
- Monitored progress, resolved issues, and maintained inventory.
Education
BSBA - Marketing Management (ETEEAP)
Cebu Institute of Technology - University
01-2017
Skills
Virtual Assistance & Administrative Support
Timeline
Property Consultant - CSR Maintenance
Logix BPO
05.2025 - 07.2025
Customer Success Specialist
Booth & Partners Philippines Inc.
06.2024 - 03.2025
Disputes Resolution & Fraud Investigation Specialist
Foundever (formerly Sitel)
04.2023 - 04.2024
Cold Caller / Appointment Setter
Green Power Network
04.2022 - 12.2022
Customer Care Specialist
HelloConnect Inc.
04.2021 - 03.2022
Sr. Technical Support Associate
Fusion BPO Services Inc.
07.2019 - 03.2021
Associate Customer Support
Tech Mahindra Vcustomer
05.2016 - 08.2017
Team Leader
Youthopia Media Philippines Inc.
10.2014 - 04.2016
BSBA - Marketing Management (ETEEAP)
Cebu Institute of Technology - University