Summary
Overview
Work History
Education
Skills
Timeline
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Giegie Grace Salamangca

Giegie Grace Salamangca

Adelfa St. Villa Elena Tisa Cebu City

Summary

Experienced customer service professional with expertise in multi-channel support, including phone, email, and live chat. Demonstrated success in roles spanning Customer Success, Dispute Resolution, Technical Support, and Cold Calling with companies such as Booth & Partners, Foundever, and Fusion BPO. Skilled at managing complex customer concerns, resolving issues promptly, and delivering empathetic, solutions-focused assistance. Proficient in both front-line support and back-end investigations, consistently ensuring excellent customer experiences in fast-paced, blended environments.

Overview

11
11
years of professional experience

Work History

Property Consultant - CSR Maintenance

Logix BPO
05.2025 - 07.2025
  • Assist residents over the phone by addressing inquiries and providing initial support for maintenance-related concerns.
  • Troubleshoot and resolve basic maintenance issues through remote guidance when possible.
  • Create and document Service Requests (SR) according to the type and urgency of each maintenance request.
  • Dispatch appropriate technicians to handle on-site maintenance needs in a timely and efficient manner.

Customer Success Specialist

Booth & Partners Philippines Inc.
06.2024 - 03.2025
  • Served as the main point of contact for clients via phone, email, and live chat.
  • Scheduled healthcare appointments for patients and managed follow-ups.
  • Built strong client relationships by providing personalized support.
  • Collaborated with internal teams to enhance customer experience and processes.

Disputes Resolution & Fraud Investigation Specialist

Foundever (formerly Sitel)
04.2023 - 04.2024
  • Verified cardholder activities and investigated suspicious transactions.
  • Processed refunds, credits, and account adjustments.
  • Created detailed reports on fraudulent transactions.

Cold Caller / Appointment Setter

Green Power Network
04.2022 - 12.2022
  • Verified consumer details and qualified leads.
  • Scheduled appointments with technicians and processed required documents.
  • Maintained accurate records for follow-up.

Customer Care Specialist

HelloConnect Inc.
04.2021 - 03.2022
  • Assist consumers via phone, email, and live chat.
  • Managed customer subscriptions and meal selections.
  • Tracked orders and processed credits, refunds, and cancellations.

Sr. Technical Support Associate

Fusion BPO Services Inc.
07.2019 - 03.2021
  • Provided technical assistance via phone, email, and live chat.
  • Assisted customers with electronic document management.
  • Conducted troubleshooting and created service tickets.

Associate Customer Support

Tech Mahindra Vcustomer
05.2016 - 08.2017
  • Managed subscriptions, upsold products, and assisted with billing concerns.
  • Performed troubleshooting and processed refunds or cancellations.

Team Leader

Youthopia Media Philippines Inc.
10.2014 - 04.2016
  • Supervised and trained field staff, ensuring quality task completion.
  • Monitored progress, resolved issues, and maintained inventory.

Education

BSBA - Marketing Management (ETEEAP)

Cebu Institute of Technology - University
01-2017

Skills

Virtual Assistance & Administrative Support

Timeline

Property Consultant - CSR Maintenance

Logix BPO
05.2025 - 07.2025

Customer Success Specialist

Booth & Partners Philippines Inc.
06.2024 - 03.2025

Disputes Resolution & Fraud Investigation Specialist

Foundever (formerly Sitel)
04.2023 - 04.2024

Cold Caller / Appointment Setter

Green Power Network
04.2022 - 12.2022

Customer Care Specialist

HelloConnect Inc.
04.2021 - 03.2022

Sr. Technical Support Associate

Fusion BPO Services Inc.
07.2019 - 03.2021

Associate Customer Support

Tech Mahindra Vcustomer
05.2016 - 08.2017

Team Leader

Youthopia Media Philippines Inc.
10.2014 - 04.2016

BSBA - Marketing Management (ETEEAP)

Cebu Institute of Technology - University

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Giegie Grace Salamangca