Gie Ann Ewican
Cebu City
Summary
Experienced in leading teams to achieve targets and improve productivity. Focuses on fostering a collaborative environment, solving problems quickly, and maintaining high standards. Committed to continuous improvement and ensuring team success.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Customer Advisor
Concentrix
Cebu
03.2026 - Current
- Actively listened to customers to fully understand requests and address concerns.
- Spoke with customers on phone to schedule, remind and follow up on appointments.
Medical Virtual Assistance
Knight Neurology LLC
Rockledge, Florida
09.2025 - 02.2026
- Managed confidential information with discretion, upholding data protection standards.
- Provided daily administrative support, enhancing overall business operations.
- Handled complaints through calm communication and effective problem-solving, ensuring customer satisfaction.
- Worked closely with team members to meet project objectives.
- Ensured clean and safe working environments, reducing potential accident risks.
Team Leader Healthcare Insurance
The Results Companies
Cebu
09.2019 - 07.2025
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
Customer Service Representative
The Results Companies
Cebu
02.2019 - 09.2019
- Managed inbound customer service calls, addressing queries and complaints to maintain high customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer inquiries, enhancing overall customer experience.
- Addressed customer service inquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Technical Support Representative
Concentrix
Mandaue City
03.2016 - 01.2019
- Provided remote assistance to customers with technical difficulties, guiding them through resolutions to enhance their user experience.
- Resolved complex technical inquiries, utilising troubleshooting and problem-solving techniques to restore customer functionality.
- Conducted targeted questioning with customers to identify specific technical issues. throughout troubleshooting to determine smart solutions.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Helped customers set up new systems, applications and software.
Chat Support Representative
Kudo Support Inc.
Lapu-Lapu City
11.2016 - 03.2017
- Delivered customer support via live chat, efficiently resolving inquiries to enhance customer satisfaction.
- Handled high-volume chat interactions, ensuring adherence to quality service standards and improving customer experience.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
- Answered incoming customer contact via live chat to resolve issues and enquiries.
Education
Bachelor of Science - Information Technology
University of Cebu Lapu-Lapu And Mandaue
Cebu City03-2016
High School -
B & M Panares Memorial National High School
Barili Cebu01-2006
Barili Central School
Skills
- HIPAA compliance
- Patient confidentiality
- Eligibility verification
- Insurance checks
- Appointment scheduling
- Follow-up management
- Call centre experience
- Stress tolerance
- Empathy and patience
- Healthcare industry
Languages
Tagalog
Visayan
English
Timeline
Customer Advisor
Concentrix
03.2026 - Current
Medical Virtual Assistance
Knight Neurology LLC
09.2025 - 02.2026
Team Leader Healthcare Insurance
The Results Companies
09.2019 - 07.2025
Customer Service Representative
The Results Companies
02.2019 - 09.2019
Chat Support Representative
Kudo Support Inc.
11.2016 - 03.2017
Technical Support Representative
Concentrix
03.2016 - 01.2019
Bachelor of Science - Information Technology
University of Cebu Lapu-Lapu And Mandaue
High School -
B & M Panares Memorial National High School
Barili Central School