Gian Paulo Marmolejo
Technical Support With Sales
Porac
Summary
Dynamic technical support professional with a friendly demeanor and strong computer skills, recognized for enhancing customer satisfaction at Asurion. Proven ability to resolve complex issues and foster teamwork, resulting in increased loyalty and repeat business. Committed to delivering exceptional service and adapting quickly to new challenges.
Overview
7
7
years of professional experience
Work History
Technical Support With Sales
Asurion
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Concentrix
02.2023 - 05.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Alorica
10.2018 - 09.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Secondary Education
04.2001 -
Bachelor of Science - Tourism
04.2001 -
Skills
Friendly, positive attitude
Timeline
Technical Support With Sales - Asurion
06.2023 - Current
Technical Support Representative - Concentrix
02.2023 - 05.2023
Customer Service Representative - Alorica
10.2018 - 09.2022
University of Pangasinan - Associate of Applied Science, Secondary Education
04.2001 -
Colegio De Dagupan - Bachelor of Science, Tourism
04.2001 -
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