Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gian Paulo H. Dela Cruz

Customer Service Representative
Pasig

Summary

Dynamic Customer Service Representative with a proven track record at Foundever, experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
1
1
Language

Work History

Customer Service Representative

Foundever
11.2024 - 02.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Hospitality Management

STI College Global City
Taguig, Metro Manila, Philippines
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Complaint handling

Relationship building

Documentation

Timeline

Customer Service Representative

Foundever
11.2024 - 02.2026

Bachelor of Science - Hospitality Management

STI College Global City
04.2001 -
Gian Paulo H. Dela CruzCustomer Service Representative