Gianni Florenzo Pascua

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them across 7 team leaders that have ave. 14 agents each.

• Led our site to be #1 performing in Sales metrics(positive revenue generated), beating 2 other partner sites - from 0 to hero in 3 months. Sustained until Q3 2024.
• Supervised operations staff(agents up to team leaders) with a span of 75-150 and kept employees compliant with client and company policies and procedures.
• Led hiring and onboarding - full agent lifecycle - of new hires to fulfill client requirements.
• Managed Executive requests from our director including team meetings, team planning, month and quarterly strategic planning.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time using client-preferred tool.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.