GIANNE GONZALES
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
English-Spanish Appointment Setter
Green Power Network
03.2023 - 10.2023
- Conducted outbound calls
- Communicated in both Spanish and English to engage with prospects
- Achieved and exceeded daily targets, contacting 100+ leads per day
- Booked appointments by clearly conveying the value proposition
- Confirmed appointments for the following day
Spanish Bilingual Customer Service
Nowcom
01.2022 - 03.2023
- Responded and provided quality assistance to customer concerns issues on their accounts through inbound calls using Spanish and/or English language
- Resolved 100+ queries daily
- Properly completed call logs
- Identified and escalated priority issues
Customer Service Representative
TaskUs
01.2018 - 01.2022
- Handled complex customer issues and promoted positive experiences through call, chat, and e-mail
- Resolved 60+ queries daily
- Skilled in coordinating documentation and complaints
- Trained new employees in another country through Google Meet
- Recognized as a Top Performer Agent
- Commended for getting positive feedback from customers
Education
Bachelor of Science - Business Management
Cavite State University
Cavite City, Philippines06-2018
Skills
- Microsoft (Word, Excel, PowerPoint)
- Google Drive (Docs, Sheets, Slides)
- Complaint resolution
- Creative problem solving
- Good listening skills
- Professional telephone demeanor
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
English-Spanish Appointment Setter
Green Power Network
03.2023 - 10.2023
Spanish Bilingual Customer Service
Nowcom
01.2022 - 03.2023
Customer Service Representative
TaskUs
01.2018 - 01.2022
Bachelor of Science - Business Management
Cavite State University
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